Brighter Image LabReviews of brighterimagelab.com

I cannot believe all the bad reviews after watching Mr Bill Watson explain everything on all of his YouTube videos I had the worst experience with his secretary I think her name is Michelle don't worry I recorded every conversation she called me a fraudulent criminal because I used my aunt's credit card for the down payment like I stole someone's identity LOL she should be fired on the spot immediately I called back several times I've emailed several times I kept copies of everything and I really want to speak with Bill Watson and no one will let me do it to let him know what's going on with his company so now I'm willing to pay the whole $1,600 up front not using their finance company and she hung up on me and told me that my name and number would be removed from their system how professional is that but that's okay because I'm driving to go see Mr Watson unannounced and I really hope Michelle is there so I could show her I am not a criminal I'm very angry right now because I love the work that he does it looks absolutely amazing he may not even know his workers are running his place down.... So if anyone knows how I could get in touch with him a straight phone number to his office without dealing with the devil herself I would appreciate it I only gave one star because I really have nothing to judge them on for the veneers only the very rude secretary...... I'm going to bring copies of all the emails and the phone recordings of the rudeness I received trying to do business with Mr Watson.... Today is August the 15th hope to see y'all really soon thank you so very much Mr Bill Watson for all your explanations on your work..... Tracey .... And I hope they do not delete this message because I am going to have a copy of it as well to show him.....

PLEASE PLEASE save yourself the headache and stress This company is the worst company I have ever had to work with. Their customer service need a serious overhall. I work in the serive industry and Oliva and Melissa from this company are why we get a back wrap. Rude doesn't even touch the experience I had. And the fact the finance company is only reachable via email and DO NOT respond. I'm trying to pay them and I think they want to have keep you in default so you can't receive.your products. Edit: As of today August 17th, I have had the pleasure of communicating with Ms Michelle. She is the rudest human if had the displeasure of dealing with!! She was disrespectful from the jump. I'm not sure who she thinks she is, however she got the right one today. I wrote another review about MY experience which seems similar to others, She didn't like that. What they're doing is desitful and wrong. This woman needs to be fired ASAP.

Pitiful service. Decided not to go through with it. Never signed the contract, requested a refund and still haven’t received the refund and it’s been almost 3 weeks.

I was going to buy the Bill veneers double arch. So I went ahead and finance them threw there THIRD PARTY they took out 244.00 from my checking account before I signed any contract. I decided I didn’t want to proceed with the veneers and emailed them about cancellation. They told me it will be 7 to 10 business days before the money will go back in my account. First of all it didn’t take them that long to take the funds out of my account. This is sorry. It’s going on day 8 now and still haven’t received the refund. Beware I might not even get my money back, I will update if I do. 7/24/23

Shelly Ables supervisor for client services, Mark Chereso President of this company. MSC Development is the finance company. All of which answer to Bill Wintson the face of Brighter Image Labs, do your research and they have been scamming people since 2009. I was told today I was committing fraud if I dispute the charges, for a package I never received? But consumers concerns should outway your internal money making issues

If I could give them a 0 I would, they took my money and I never got my veneers. DO NOT DEAL with Brighter Image or MSC Developement Financing. It's a SCAM

So I started this adventure about 3 month after months of debating and dragging my feet I finally decided to pull the trigger and order a set. Customer service was great until I was late on a payment.. I decided to just pay them off early. It took the “finance company”MSC Development which is also owned by Brighter images owner Bill 5 days to release the hold on my account. I was told by one customer services rep from MSC that I needed to contact brighter image then brighter image told me I needed to get ahold of MSC I was so frustrated I told brighter image I was contacting my lawyer and attorney generals office I was then immediately told I could no longer use the chat feature because I violated some rule because I threatened them with a law suit. So now I have no way of contacting them also the people working there are lucky they will never see me face to face because at this point I’d probably Slap A Hoe!!🤣

!!!!!!!!!!!!!!BUYER BEWARE!!!!!!!!!!!!!!!!!! We jumped through the hoops and paid the money and we received the impression kit. My husband read and re read the directions and we were both certain we had it just right. We did the upper and lower kits. Sent in the impressions and anxiously waited. NOPE…Impressions were unusable. Sent us another kit. Same thing, sent it in and waited anxiously. In the mean time the down payment was deducted from my account and it was close to time for the second half to be deducted and we were still in the impression stage. Word came and once again the impressions were unable. Another kit was send and my husbands frustrations grew. The third kit was done with perfect care and he and I both inspected the impressions with a fine tooth come. NO ERRORS OR SMUDGES OR SQUISH THROUGHS. They were perfect! We send them in, they deduct the second payment. At that time almost $1300 total for the veneers we chose and color, etc. waited again and finally an email…your impressions are unusable, we will send you another kit but after the 3rd we have to charge you for each kit until we get impressions that are usable in the 3d scan. We opted out and asked for a refund to cancel the process. Of course it was a sale price, special deal of some sort and they were unable to provide a refund. BUYER BEWARE!!!!