Brighter Image LabReviews of brighterimagelab.com

Dont fall for the scam You just gotta say no ....They should give more time for the veneers to be sent back to be fixed because the few months they give isn't enough and they should also send the envelope to send the items back they don't assist with that...it really is a waste of money and they jacked my credit up because I refused to pay for something I can't use

They are a complete scam as other reviews have claimed. My story is such a nightmare that it would take pages to write. I will try to be brief. The financing is the biggest ripoff I have ever even heard of or experienced. The product is pure junk and don't even get started on their God-awful customer service. Let's see you try and call them ha, no way. Try and return them no fricken way. This company needs to be investigated for fraud. Don't get pulled in.

I am too upset to write a complete review right now. I will come back here and follow up. What I will say is I ordered two full IncrediBils sets for me and my husband ($5000). I spoke with several customer service reps, but Michelle, Shelly, and today there was someone. I believe her name is Stacy, with the same NASTY attitude. Just please RUN! Don't do it. I am a filmmaker and content creator - I am going to do a documentary about my experience with Brighter Image Labs and tell the world.

I don't typically write bad reviews, but I've finally had enough with this company. Forget that the veneers don't fit and are awful. I spent over $4,000 on the Incredibil Veneers, supposedly their very best, but they are nothing like their videos claim. Customer service is extremely rude and not helpful at all. I do not, and will not wear these veneers. I financed them and don't want to hurt my credit, so I'm paying for them. It's set up on auto draft to come directly from my checking account. Well I got a notification that there was a late payment on my credit report, so I called the number listed with the credit reporting agency, which went to Brighter Image Labs. They are owned by the same people by the way. Don't let them tell you they partnered with an outside company. Anyway the receptionist was extremely rude and said I would have to email them, that they don't have a phone number. How sketchy is that! So I did send an email to the address given to me explaining everything and asking for help to pay and it automatically created a ticket response saying someone would get with me. Which of course no one has. I also sent an email to every email address I could find for them. In the meantime I contacted my bank. They said there was no reason why any payments should have been returned. I then found out how to login to my account because I hadn't since last year when everything was set up on auto draft. I see that it was past due. I tried to pay the total past due amount but the system rejected my payment with the saved checking account info. So I tried to pay with a card, but it would not accept card payments. I tried the bank account several more times, also re-entering the information but it continued to fail. I took a screenshot of the error message it gave me and updated them through the email ticket. I have messaged them about 8 times with no response. This is very frustrating because the only reason I financed them was to add some payment history to my report as I'm trying to build credit. So frustrating to not be able to reach someone in this type of situation. I have been referred to a Ft Worth attorney to handle the situation and will follow through with that. I wish I had looked at Trust Pilot, Better Business Bureau, etc before I bought. Their google reviews are not accurate compared to other review sites and quite the opposite.

This company is a scam. They will put you in a cycle of never accepting any prints. I gave up, blocked them from deducting my bank account and send them a cease and desist letter. I will get an attorney involved next. Do not, under any circumstances do business with brighter image labs.

If you speak with a Michelle, BE AWARE This company is a scam. They remove the honest reviews and lie about their interactions. I questioned them about their poor reviews I mean 50% is 1 star on Trustpilot, and they became hostile. It cannot only be one person having an issue and we deserve to do our due diligence of investigating a company before spending so much money. I am so happy I read these reviews before forking over $2K. This company scares me, specifically the woman Michelle. I am grateful for Trustpilot allowing real people to share their experience without censoring, because it is easy to get scammed by all these random companies.

Submitted my photos and told my story, I then received an email to call 1-888-257-2455 for financing and pricing. I called and spoke to a Shelly the first time, then a "Michelle" after Shelly hung up on me when I simply stated exactly what the email said- Which was to call for pricing and financing, she refused to speak about financing over the phone, I requested someone else considering her attitude was a turn off- She HUNG up the phone. I called back and a 'Michelle' answered. I am not sure, but it sounded like the same person because she had the same- if not worse-attitude. it's giving major scam vibes and really weird interactions. I wouldn't trust them even if things were to seemingly go smoothly-they can easily turn sour. After the interaction when I googled their reviews, and I can totally agree with everyone that has posted a 1-star review. This is a money grab... beware they prey on DESPERATION. To be honest, I am happy this happened early on. Update: I received an email from this company bullying me, and threatening to have my review removed. The woman named Michelle sent me an email that felt like a personal attack in my opinion, because I honestly stated what occurred and of course she denied everything. What I've learned from this experience is when you have a sour experience with this company AND if you leave a review- DO NOT request it to be sent to them. You are not allowed to speak your mind if it shines a negative light, regardless of how awful your experience. This company is playing with people's mental health, as someone who works in this field, I advise anyone to stay far away. There are too many other options for you walk on eggshells due to some reckless employees, and unfortunately you are not allowed to request to speak to anyone else- considering that's what started this whole negative experience. I have now had to block them from sending me anymore harassing or threatening emails, and considering I already sent personal photos, I am honestly concerned about how unhinged this employee is. This was just awful!

Bad company policy.