Brighter Image LabReviews of brighterimagelab.com

Everything was going great is now give them zero stars if I could the biggest problem everyone complained about was customer service and I didn’t know why at first mine was amazing and boom and of nowhere I get this customer service agent who was they worst I’ve ever experienced she could not understand that I wanted to think about about paying extra to upgrade my to be faster she kept pressuring me until I was upset and pointed out if you would read my email I said I would think about. She got all angry with me went to upper management and completely canceled my order now I’m waiting for my refund I’m not happy at all I did not want my order canceled I pointed out the communication breakdown I called there customer service line was told there’s nothing they could do to help me and told me to send a email I’ve sent several with no response back the reviews are correct customer service at brighter image labs is a complete joke and non existent do not waste your time or dealing with them huge let down I wish I had done more research and read more reviews before i gave them $1,608 dollars of my hard earned money

The veneers are not usable. They look really fake like something you would get for a Halloween costume. They refused to give a refund. It’s a scam.

Stole my money and didn’t provide product. $1300. Extremely hard to work with. Blocked my calls etc. beware….. just google the, you’ll see there are 1000s of peo0le who have been ripped off by them.

If I could give less than 1 star I would and am writing today to warn people who do not deserve to be scammed out of hard-earned money! My teeth took to many impressions in my opinion and I had help from a friend who was a dental hygienist who even said the directions were hard to follow! I paid the rush fees and they didn't come early, the staff was more than rude, the customer service was atrocious to state the least and in making you feel like a bother. Worst is you can't contact a manager via phone to resolve issues of which they never intend to. The teeth were so fake looking ( not what was shown in the add; and false advertising in my opinion). They came way to tight I could not take it and they ripped a tooth out of my mouth. I was scheduled for a brain surgery due to a car accident and missed the 30-day window you get for a repair or adjustment, and they wanted more money to do so. What kind of a real company won't let you talk to the finance company? I guess the kind where to many callers and clients are upset!!! I paid over 3,000 700 cash up front that appears nowhere on the bills. To many dollars later they are messing up my credit score as a result of my refusal to pay for what I call "theft of services". People should not be treated this way, I am appalled, please run and do not do business with these scammers! You will be led to believe you're getting the best and you get less than quality product that does not fit your mouth and rips out your teeth! bad, bad, bad, and shame on them!

I ordered a set of veneers from the Brighter image lab. The veneers were made huge for my mouth and they looked very artificial. It was hard to close my mouth. I kept requesting to make them smaller but all in vain. The quality was very low as well, their communication team is good about responding however I didn't think this is the quality of veneers I would receive for paying a huge amount for them!

I don't think it's an outright scam for everyone it's like a gray area scam. I spent over 1000 for a top veneer set and got stuck in an endless cycle of failed impressions. This is in spite of telling me I was an eligible candidate. It's especially egregious because I spent a few hundred extra dollars for rush shipping. Several months later I have given up with no product.

The veneers I bought, Incredibills, were billed as a superior product with a polish and special detailing for a more realistic veneer. I wore them for a week and the special coating was chipping off. I do not remember the process including a coating. Their process to repair veneers requires sending the veneer back to them so that they can fix the coating. The turn around time is about a month, and I think for the amount I paid, they should have provided a brand new veneer. I have purchased a set of veneers from another company for less that a fourth of the cost and they are acceptable and more of a value. I am completing my purchase because I don't want my credit impacted. I received my veneers in February, 2024, I wore these veneers, no eating, ultrasound cleaning and they didn't hold up for 6 months and they were supposed to last 5 years with good care. Buyer beware and check out the more reasonable veneers. There is a condition of the contract that i over looked, evidently the company will sue for a bad review. I do not want anything more from this experience, except to warn customers, do your research and save yourself an expensive, costly lesson.

Well I've got one more chance to make a good impression. I am so nervous. Hopefully this works and I can come back here gifting them major props! We shall see! Roddy Gomez