Brighter Image LabReviews of brighterimagelab.com

Omg very misleading and very hard to deal with the customer service is Terrible worst of the worst. They pray on ppl who have "Hard Smiles" or unpleasant smiles they talk to you any kind of way. Please read. a few months ago i was excited to give them a shot, I applied wanted to apply for financing and shortly after they took a down payment but here's the catch it was more Hidden fees attached to the contract. So after being annoyed with the "MSC DEVP Company"-Their 3rd party finance team for just wanting to take payments whenever they want instead of doing it immediately I requested a refund and boy was it a hassle. The brighterlab team called me frustrated because i made some comments under a post on their YouTube channel, and they "Threaten me"-Told me apart of the contract which it is NOT.-that they would terminate the contract and keep my money and no refund will be given if I make any future bad remarks(which again it was about their finance team NOT Brighter lab)-The lady Kaylin who called wanted to be aurgumenative at first however I politely said just refund me my money and they did I received refund about 2 days later. The only reason they did is because they seen I had 2 social media pages with a medium following and were afraid of any potential backlash so they took no risk and refunded me. I say that to say this go else where I gave them a 2nd chance and they still can't be clear in there contracts or communicative. Smh DO NOT DO IT.

TRUST the 1-star Reviews: From a Veteran: called brighter image 30 days before buying. Explained that I do not have teeth on my 3 sides of my mouth AND that I cannot chew food due to missing teeth. The CSR person told me they would send full mouth veneers- meaning veneers would allow me to chew food. brighter image did not do this. They sent the lower veneer with ONLY ONE extra tooth that would set next to my teeth. NOT a full lower mouth piece like the sent the upper veneer. Again, with the lower veneer I still could not chew food. Had 1 missing tooth front lower center- the lower veneer was cut way too short and food went right through it. The lower veneer did not fit right. The upper veneer would NOT stay in place and actually fell off my upper front teeth. I called many times and no employee would help me until I got the almighty Shelly at brighter image. BI sent me a postcard to fill out to where to send. I added mu updated address. The company mailed my kit to an old address even though I sent the correct post card with my kit to where to ship. After months waiting on them to figure what happened…. They found the issue (they shipped to old address and NOT postcard address). Again, neither veneers would work properly. NO ONE has EVER sent me 1 email on a warranty. Go to Dentist with accountability & support. Their camera icon on Homepage failed to allow me to upload pics of my teeth. After a dozen calls/emails…. I pleaded with the angry Shelly for her to upload my pics into my File. That failed. Called about 6 times with that exact issue and 1 kind person walked me through the site to load my photos. NOT the camera icon on homepage. When AMX contacted Shelly at bi- she TOLD them I never returned the veneers. WOW. What deception. Again- both veneers failed and NO warranty here. Here I am now 1 year later and zero response on fixing these two veneers. NOT 1 email to say bi would warrant my $1300 investment. Yeah FLEE to a local dentist. Finally, I asked AMX to do a charge back. Same day I shipped two veneers to the angry Shelly at brighter image and she blocked my account and told AMX that I destroyed them. What DECEPTION shell. I did not get. My $1300+ nor new veneers. The power-tripper Shell told me they would sue. Me for $7500 if I did a charge back and that its HIDDEN in the very fine print. All I needed was my $1300+ or working veneers. I have neither. Also, I sent 11 proof documents that I shipped to bi. ZER. WHY would I destroy if I wanted my $1300 or veneers? response. NONE. I cannot chew and during the process was told many times bi would create a full mouth piece (2). DECEPTION for me. I am beyond such betrayal by a US company. I will be ending my life very soon- 1 reason I cannot chew food. Chunks of food have destroyed my stomach. This is how shelly at brighter image treats a US Veteran. Someone who fought for your Freedoms - Even complaints on Better Business Bureau

Do not attempt to finance the veneers. You will be hit with additional fees that extend beyond what they say the down payment is. I am in the process of demanding a refund, I never signed the agreement, so we'll see how it goes. Update: after almost 3 weeks, I was finally able to receive my refund.

Scammers and robbers Do not go near these people as they are not an ethical company.I purchased top and bottom incredibils and although they looked nice they hurt like hell due to ill fitting.l could only wear them for ten minutes as my real teeth ached and my gums ached.They claim to work with you until you are happy with them but I sent mine back to adjusted and they claimed that the fedex parcel was empty and told me that there was nothing they could do They were signed for by Shelley ables and she claimed that they have a video of the parcel being opened showing an empty box with no veneers inside but refused to share with me .WHY !! If they were legit they surely would have been more than happy to share .this information They just claimed that the parcel was empty to get out of their promise to adjust the veneers as many times as required until I the customer was happy as they DONT Refund .Didnt offer to replace them and Shelley ables was the rudest angry person in customer services I’ve ever encountered.She didn’t offer any solution and when I had the audacity to complain that they had £1500.00 of mine with nothing to show for it she became unbelievably aggressive and shut my account and refused to communicate with me anymore .Mr Bil Watson who comes across as Mr caring on all his slick u tube videos don’t give a hoot about his customers.He just wants to line his pockets .I reached out to him as I genuinely thought he would care that his company was treating me like this but he didn’t respond.Please do not buy from them.Read all the better bureau reviews not his website reviews as they are all fake made up .I managed to get a charge back from my bank as brighter image lab refused to help in any way At least bill turpin wore a mask Bil Watson just robs you in plain sight .Shelley you are the worst model of customer service EVER !!!

Zero stars they are scammers. They portray themselves as top quality but they send you cheap plastic teeth that don't even fit. Stay away!

I would not recommend this company because of their misleading claims, practices and deceptive sales claims. DO NOT buy any of the uncharged items from their website. Their basically thieves that can't deliver on their commitments.

I had liked my experience and veneers I received. However, after paying for additional insurance, if something went wrong and they broke, The company did not stand behind the insurance. Requested Unreasonable expectations that I later discovered were subject to them, deciding if they were going to replace. Instead, they wanted another purchase. They are far from the cheapest, and there are other companies out there that I would suggest after this experience. Not impressed beware consumers.

I’m so unhappy with the whole process with Brighter Image Labs. I can’t get the impressions right. I can’t get any help from the company. There’s no refund and I’ve been paying 70.00 a month for 12 months and have 2 payments left. I was sent a coupon but after I paid they contacted me and said it was a mistake and that I needed 200.00 more dollars. I still do not have any veneers. They don’t even care. They haven’t reached out to me and their customer service is horrible. Where is this Bill guy that supposedly cares about his customers. I’m almost done paying on mine, have no product and now they’re saying my warranty is up. I HAVENT EVEN GOTTEN THE VENEERS. If I could do someth8ng to get my money back, I would jump on it but this company makes sure that doesn’t happen. They keep peoples money that barely make it in this world. What a shame.