Brighter Image LabReviews of brighterimagelab.com

Very bad customer service the cancel my order us they did not like I had discount code told me reorder another way was told the code would work the change the discount code and cancel the one I had even tho the promise I be able to use the extremely rude make you feel bad about your self the don’t care about the customers at all and i heard from lots of people the break very easy

Brighter image lab uses MSC DEVELOPMENT AS THEIR FINANCE COMPANY. Both companies have very poor customer service. They both use email as their main form of communication. They are both very unprofessional with an “I don’t care attitude”. Once you sign the contract there is ”No changing your mind” even if the veneers or casting of the teeth can’t be completed, or if they can’t read your molds. You are stuck with the financing because you signed the contract. My suggestion is simple use another company. CONSUMER BEWARE. Read the BBB reviews and do your homework. BRIGHTER IMAGE LAB IS NOT A SCAM THEY JUST TAKE YOUR MONEY AND REFER YOU TO MSC DEVELOPMENT WHOM WILL SIMPLY TELL YOU ABOUT THE CONTRACT YOU SIGNED. So the best advice is don’t use this company.

As a former client of Brighter Image Lab, I feel obligated to share my experience to help others make an informed decision. Unfortunately, their customer service is consistently poor, and communication with clients is even worse. I first did business with them several years ago and had issues then with slow responses and a lack of updates. I hoped things had improved, so when I recently received a promotional email offering a special deal on their veneers for returning clients, I decided to give them another chance. After making the purchase, I waited two weeks without receiving the impression kit that was supposed to be mailed. I also received no updates regarding the status of my order, despite having paid for shipping upfront. I left multiple voicemail messages and submitted two support tickets—but received no response. To make matters worse, I couldn’t log into my account to track my order or get help. Eventually, I reached someone in customer service who informed me that my account had been closed and my money refunded. When I asked why, they said it was because I had filed a complaint the first time I worked with them. In other words, if you express dissatisfaction with their product or service, they may close your account entirely. This is not how a reputable business should treat its customers. Based on both past and recent experiences, I strongly advise against doing business with Brighter Image Lab.

I have horrible teeth, and am a disabled Engineer..So I can’t afford to buy the Bil Veneers. So I did a video and was accepted to have a free pair made..Because honestly I was in my early 50’s and finally wanted to return to the workforce, but my teeth are horrible and I couldn’t go to an interview looking like.I STILL DO..I was also a Part-Time Firefighter and suffer from Extreme PTSD… so I tried to do the impressions but my hands were unsteady..They kept getting rejected…I had done 4 tries and I called to say I had a dentist setup for the next set, which I WAS TOLD I WOULD RECEIVE…I never did, and when I contacted them, I got some VERY RUDE WOMAN who said that the “people upstairs “ had decided to move on from me..I begged them, and was told the same thing..I asked if I could talk with a manager or someone from “upstairs”..I was rudely told..the decision has been made, we wish you luck in your journey for a better smile..BUT THIS WAS MY LAST HOPE, and I was refused the opportunity to talk to someone with more authority..So now I’m 58, and my career clock has just about expired… In reality, it has expired, because Brigjter Image Labs just brushed me aside..At first I was so ecstatic, happy, in tears…And they crushed my dream..I’m DISABLED, and I was willing to go back to work, or at least try..So all the 6 years of schooling and a couple decades of experience, all went down the drain… And with my PTSD… acquired from all the truly horrible multi casualty auto accidents…I was on the verge of..well doing something horrible to myself..I even offered to pay for any additional impression kits, which I was promised..ONE MORE OVER THE PHONE.. but they tore it away from me..and management didn’t have the guts to talk to me personally..Just a VERY RUDE woman, who could of had some compassion…so no 6 figure job for me ever again, I barely get 1/6th of what I made and could be making, and eventually I lost my house…I TELL EVERYONE WHO WILL LISTEN TO STAY AWAY FROM THIS LYING COMPANY..They gave me hope..THEN DESTROYED IT..with just a “good luck” and refusal to talk to higher management ..I will forever be ungrateful and despise this company..I Volunteered my life, to SAVE OTHERS… and this company showed me NO RESPECT. To H@LL with Bil and his horribly run company..I would wish them failure, but that’s not me..I WONT SINK TO THEIR LOW LEVEL!!! This happened a while ago...I finally got the courage to speak out!

Please avoid them scammer alert this company and finance company is a piece of ....Bill you said you wore the best in the field That's a lie I'm so disappointed in the service they provided to many under the table fees that they don't tell you about bogus contracts to bind you to owe them thousands for the product you haven't even received $149 down is BS they charge you $195 and then turn around and charge you $149 and then turn around and hit you the next week for a $30 payment you got to be kidding me if they don't send me my money back I'am going to blast them on every social media platform and if I have to I will file a small claims against their company this is ridiculous I haven't even received my KIT Like what Am I paying you for !!! and on top of that you never can talk to anybody That's not rude about your situation and I had to shut my bank account down cuz they kept trying to withdraw funds that I did not approve you all better send me my money back in a check in the mail 🗣️ they are scammers stay away 🚨🚨🚨

My story goes back several years but the same thing happened to Me they took my money sent me the impression kit. 4 separate occasions they said the kit I sent back was unusable . On the fifth attempt i paid a local dentist 200.00 to do professional impressions with the kit . Sure enough brighter image rejected the impressions again as a courtesy the dentist called them in my behalf they hung up on him then refused my phone calls and emails. That was 2017 I never spoke to them again nor was I refunded a total of 1400.00. I told them whenever I saw any. Reviews in would tell me story . They then responded sayijng they would sue me . Here I am brighter image. Your theives and cons buyer beware !!

I couldn’t even get a response back from them ! I filled out all the info they needed and they didn’t even give me the respect of call back , Anyway reading some of the reviews I’m happy I didn’t get involved with this incompetent company. And unless they get in touch with me with at least a 50% discount, I’m forever going to give them a bad review !! I guess I’m not good enough for your company.

PLEASE AT ALL COST AVOID THIS COMPANY. I have been going back and forth with their finance team For months. They won’t offer me a refund, but offer me an early payout I responded to their initial offer but a week later they offer me another early payout price $700 more. I am now stuck in this hole with a horrible company paying for services I will never receive. STAY AWAY FROM THEM