Brighter Image LabReviews of brighterimagelab.com

Ok this is strictly an honest review. I am not reviewing the veneers. I am reviewing the customer service i personally received from the start of this journey with Brighter Image. First off, it took too long to reveive my impression kits. The customer service team misspelled my address. I repeated multiple times but of course they sent it to a different city. Then it was returned back to them and guess what. They never bothered to email or call me to inform me of this! Then the supervisor send it again. Building number was wrong. Finally received thr kit...sent thr impressions back immediately. And received email that the impressions were recieved. And how much the total was! 200 dollars more than what was in my account summary with my promo code. Called them and emailed them to adjust the price. And guess what guys. They said No! So i am out 200 dollars. Not a good start. If you are pressed for cash dont believe what you are offered. They will not honor it. Totally disgusted!

Hey, I paid in full back in December. less than 14 days after that I changed my mind because I was told I'm going to need bone grafts on my jaw. I asked for a refund. I sent back the unopened impression kit as Monica in accounts told me this was part of the process. I was told that they would keep 20% retainer fee for their troubles and I thought that was fair enough even though no work had been carried out what so ever. So I sent back the unused unopened impression kit and heard nothing back! I got an email months later to say that they had received the kit (maybe the postal system was messed up with Covid19, I'm from Ireland). So I wait to hear back within 14 days as it states on the website. I dont hear back. I make contact several times and when I say several I mean, it's actually ridiculous how many times I made contact and had to repeat the same story over and over again and I kept getting told that they would flag it with management etc. Then I was told the refund request was denied, no explanation, no effort to resolve the issue. They didn't even make contact with me to notify of that. It was only after three days of trying to make contact that I finally got a very short email from Shelly to say it was denied, no explanation or effort or even advice on where to go from there in regards to the whole thing. Didn't even offer to send the impression kit back to me. So I got on to them explaining that they've taken my money and provided me with no product, that no work has been carried out and that I changed my mind within 14 days. I question why did they ask me to send back the impression system if the request was just going to be denied. They said they would start the process again as they said it was denied because they didn't receive the impression system on time. Nowhere in their terms and conditions does it state that the impression system needed to be received within a specific time period when paid in full. Also Monica from accounts mentioned that once the impression system was received that the refund request process would then be started. To date I have received no veneers or refund. No work was ever carried out on my case and the initial impression box was never even opened, I sent it straight back and followed procedure. They have failed to respond within the stated time frame (not the one in their terms and conditions, but the one I was told by Monica initially when she explained the refund process to me). They have also failed to provide me with any product or resolution on the case. So basically I'm over 1000 euro down with nothing to show for it except frustration and a very negative experience.

DO NOT BUY!!!! Its a scam the took $1000 and wont give veneers or money back. TOTAL SCAM. They are just going to keep your money and not provide anything. I stopped all payments and will be filing complaints. File your complaints my attorney feels there is a class action lawsuit brewing.

. They stole all of my money. They spent 2 months of my time and stole 2000$ from me. 2 days after I was to receive my veneers they sent me a letter saying I violated their terms. What? They won't send product and they won't refund my money. DO NOT GO THERE IT IS A SCAM. Have filed complaints with the surgeon general of Texas and the us, the BBB, the consumer advocates group, channel 5 consumer justice group, filed a small claims and now officially retained a lawyer to sue to have my wedding rescheduled and damages due to this. I am taking bill s d his crooked company down. $150,000.00 lawsuit and that's not even the end of it.... I am teaming up with instasmile to create my own one minute webisode warning about brighterimage labs and praising instasmile. WILL BE RELEASED IN THE NEXT MONTH... LOOK FOR IT ! THE BRIGHTER IMAGE OF DENTAL SCAMS. I am not stopping until they all are in jail!

Beware! Do not order, they do not respond to your phone calls. I received the initial shipment and did not open as I found out this product and the impressions would cause more damage. They took my $2500 and have refused to return my money or issue me a RMA for the impression kit. They have flat out refused to refund any of my money even though they did not provide any kind of service. Again, do not order from this company.

As of today it has almost been1 year and they cannot get my bottoms correct. My bottom veneers are double the length of my natural teeth. I have been very nice and patient up to this point. It took them 6 times to get my tops correct, they kept sending my veneers to me with bright white cracks and uneven veneers, in my opinion very sloppy work. I have asked for a refund on my bottoms because it has almost been one year, and I do not have my veneers and no emails to let me know what is going on for over two months. I am getting ready to turn them in, I feel they have stolen my money from me. I would suggest not to deal with them, for me it has been a very bad experience and a waste of money.

The product is cheap plastic and arrived with chips and holes in it. Customer service was rude and beyond unhelpful. BUYER BEWARE!!! They work overtime to drown negative reviews so they seem like an upstanding business with a great product; they are not. If you want to throw away over $2,000, try Halloween Dracula teeth from a vending machine. Shameless criminals. Oh and if you're wondering why you can't find many negative reviews, read the contract they make you sign, THEY'LL SUE YOU IF YOU POST ANYTHING NEGATIVE ABOUT THEM!!! EVEN IF IT'S THE ABSOLUTE TRUTH.

My husband ordered them they didnt fit perfectly so he sent them back to make new ones and now their saying they didnt receive them but they received his new impressions. which is ridicouls because he put them in with the new impressions. Obtaining a lawyer if we dont receive new ones back we spent alot of money to not have anything