Brighter Image LabReviews of brighterimagelab.com

Don't waste your money this is a complete scam they look like novelty teeth I'm owe 3000 dollars for teeth that I would only wear for Halloween. They should be arrested

Been dealing with BIL for over a year for my second set of veneers. The first time went well. This time, not so well. I am basically being told that they can’t make me a top veneer and I am can not get a refund. How can this be legal.

The worst product. I have had to return these veneers 5 times now. I spent $3500 on these and I regret it everyday. The fit is never right. There are these white streaks throughout the veneers, gum lines are all jagged, clear film peeling off the veneers, and the best is the last time I got back the veneers they weren't even my teeth. Yes they gave me another persons teeth and made me put them in and take a pic before allowing a return. This newest return the veneers came back with the same issues that I complained about the first, second, third, and fourth times sending them back. Looking them over after unwrapping them there is a hole in the top veneer. Not one person from the company has ever called or emailed me to fix the problem or even just say sorry for the B.S. Please for anyone who is looking to buy anything from this company don't. Go to the dentist I'm telling you now you will NOT be happy with what you get. I wish I could show you pictures but it will not allow me to upload pics. DO NOT BUY. There are other sites like smile direct club which is 3x cheaper then these people and they did a good job. I ordered from there to compare and hands down smile direct club is the way to go. This company, its products, and its mission statement is B.S. If I could leave a negative star review I would. Don't let their advertising get you. The product they send you is not going to be even close to what you see on their website or commercials. Please know that I wrote this 4-5 months after getting the first veneers sent to me so I have had sometime to really make a good judgement call about this company. Hopefully I can get this fixed, ill keep everyone updated and ill try to leave pictures of the rear veneers you will get not the photoshopped pictures.

Please do not do any business with this company they are total scam and they will never give you money back the product they have is very poor quality they discolor after a few months they never go white again they break so much I’ve lost one whole year going back-and-forth with them constantly re-purchasing new veneers because they break or discolor every purchasing warranty they just want more and more money on the end a I’m sitting here with the product that I cannot use I lost 1000$ They are so quick to tell you about their policy how they do not issue refound but all they doing is trying to take money for another replacement because their product is total trash! They do not take care of their customers all they do is ask for more money for the product that they made so cheaply that is not what the claims are for. They force you from beginning to write a review on Google once you get them but issues start few months after that and it just goes down the road from there. I do not ever make any reviews but I am beyond frustrated and upset about losing my thousand dollars for product that’s sitting broken right now and yellow they tell you to soak them in a dentures tablets after you do they go brightly yellow I had to re-purchase it a few times paying for more warranty or replacement and it’s just never and now I’m just sick of buying more veneers and giving them more money I am going to try with a shiny smile hopefully I have better experience this review is hunter percent genuine from the bottom of my heart in these hard times that we do not have money I am very disappointed in this experience with this company I’ve been Trying to talk to someone who is in charge and have them understand my situation I can’t be real purchasing product because they are made so cheaply and discoloring this is not my problem it’s something that they need to fix but all I got from them is that if I want another pair I need to pay more which is just ruthless.

purchased double Arch Bil-Veneers From Brighter Image I spent $1200 Ouch When I was in Afghanistan I was in a combat situation where 3 of my teeth were knocked loose and 1 was knocked out Ouch Which is visible in my smile When my new Veneers arrived , I was excited. Then I inserted my new Veneers they looked great However , Prior to my purchase , I asked 3 different staff , What the material of the veneers is made out of. All 3 said the same thing... the veneers are made out of a hard composite material , similar to real veneers. This is NOwhere near true ! The veneers are clearly made out of a thin wimpy plastic material. They are NOT made out of a hard composite material. They utilize the mold you provide them with computer aided drafting then PLASTIC and a 3D printer , To render , a thin wimpy PLASTIC Veneer. They should not even call their product a veneer. My new upper PLASTIC veneer Broke in 2 pieces , when simply removing the veneer The supervisor told me it was my fault and I am suppose to remove the veneer with 2 hands simultaneously and not 1 hand alone or The veneer can get a hair-line fracture or break I was within the 90-day warranty So They accepted my claim and After receiving the broken veneer in the mail they made me a new upper PLASTIC veneer. 45 days later I received my new replacement PLASTIC veneer They looked great But They were a bit loose Which I told staff Via their web chat And asked if they could send me a new tighter upper veneer like the very 1st veneer that broke and then I'll send the loose 1 back , when the new 1 arrives so I don't need to wait another 45 days For a tighter veneer. Brighter image said , NO. What was shocking was , they actually told me to use denture cream Instead. LoL Seriously ? Due to the veneer being a bit loose when I was eating a grilled cheese sandwich with my veneers on The cheese pulled my veneer off of my teeth and when I bit down , The upper PLASTIC veneer broke. Like I said... They are very wimpy ! It had been 85 days , Since the day I received , the PLASTIC veneer replacement. So I Filed a warranty claim. I was indeed within the 90-day warranty. I mailed the broken veneer to them. Since it takes them 45 days from start to finish I contacted Brighter Image 45 days later Via their web chat Asking for an update On my replacement veneer. Staff said brighter image denied my claim Over a month ago Staff said It had been 95 days , So it was denied Due to not being within the 90 day warranty I was extra upset Cause Brighter Image did not contact me To inform me of the claim denial. I called the supervisor the next day. She confirmed My warranty claim was denied I explained The veneer required a signature But I live in a condo , Like an apartment therefore I had to go to the post office to sign for the veneer After I returned home from working out of state. I received the veneer in hand 1 week after They arrived at the post office. But Brighter Image goes by the date they arrived at the post office but under the by-laws of the warranty its states that it's once you take possession of the product. I was so upset I just asked the supervisor To Mail my broken veneer back to me She said Yes 2 weeks later I still had not received my broken veneer back so I called they said they had no record of me requesting the broken veneer back Once again upset I requested it to be mailed to me She said Yes 1 week later I called again and they said they had no record of me requesting the broken veneer back Once AGAIN upset I requested it to be mailed to me She said Yes But I need you to pay $10 shipping I paid $10 shipping I received the broken plastic veneer 2 weeks later Their product is NOT what they claim it to be Their product is a very thin fragile piece of hard plastic and a tooth pick is stronger You would be a fool to purchase a product from brighter image Don't make the same $1,200 mistake i made It looks like I am the Fool

This company is a sham. I paid in full and went to my dentist before I did my impressions to make sure my teeth were healthy enough for veneers. I found out thru my dentist that veneers are bad for your teeth and they do more harm than good. Requested a refund and was told no because I hired them to make a custom product. Even though they didn't even begin to make my veneers, they're trying to keep my money as if they already did. They have an F rating from the (BBB) Better Business Bureau. They are crooks and con artists. PLEASE DO NOT GIVE THEM YOUR MONEY!!!

I do not have my product yet but will reevaluate my review when I do. But so far, not a good experience. I ordered 3/15, they sent an impression kit, I completed and sent it back, they needed it redone so I redid it and sent it back; impressions were accepted on 3/29. I called 3/29 and asked if I updated to 7-10 day processing if I would have my veneers within 3 weeks as I had pictures coming up and I wanted them by then(if not, that was fine, I just would not upgrade). I was ensured I would as long as I didn't have to redo my impressions. I paid for the upgraded processing time, I called yesterday as they have not moved, and I am told that they will not ship out for another 2 weeks. I now am told that there is nothing they can do, I am lying, they do not give dates; times are all estimated. Update** This morning my case went to the shipping queue ironically. When I called to see when it would be shipped today and if adding expedited shipping would get it here tomorrow, I was told she didn't know. It would be either today or tomorrow. I asked about sending it to a different address. She said that it would be put on hold for 4 days, and I also needed to send in a selfie with a government id.. I told her I was not doing that and to send it to the address on file. Well, come to find out, I am now not in compliance, I have to send an e-mail and they cannot give me a time frame that someone will get back to me. Will update once I receive an update with their response. Okay, after waiting OVER a week, promised 2 call backs and an e-mail response within 24 hours, I finally spoke to a supervisor. I was not in compliance because I gave them a bad review. I got my veneers and they DO NOT FIT! They do not cover all of my teeth, one side of the tooth is covered the other side is not covered. My teeth are crooked and they were supposed to be centered and they are not. To send them back you have to call in and request it, then go online and request an adjustment as well, they then will get back to you. there is no time frame for that of course. You have to do send them back in. The customer has to do all of the work for the price paid. Not worth the money, I am filing a BBB complaint. This company is a joke so far. Would not recommend.

Total Nightmare , is quite frankly an understatement . Literally from day one this company has done nothing but lie cheat and steal. Please read the other reviews and check the bbb rating. Their are many other companies providing honest and quality services to choose from.