Bridgeview Van LinesReviews of bridgeviewvanlines.com

Response from Bridgeview Van LinesApr 26, 2023

Please give our customer service office a call to follow up on your delivery. 888-249-4620. Without knowing who you are or reference number I cannot provide specific details. Nothing is stolen. Depending upon how far your long distance move is traveling can determine the amount of time for delivery. We are here to assist you the best way possible. So give us a call to resolve this matter

Response from Bridgeview Van LinesApr 26, 2023

Mrs Tate, You were not given a firm quote. Every quote is an estimate based off inventory you provide. You booked your reservation on 4/3/23. We have been in contact with you since that day. You called in with concerns on 4/11 we addressed them and advised of the next step in the moving process. You then called in on 4/25 and stated you had hired someone else and that you were at work and didn't have time to speak to us till after 5pm. We have called you and you keep saying you don't have time to talk. Our Quality assurance department reached out to you and you declined moving forward. We didn't try to bully you at all, we assured you of your concerns and informed you of the next steps

Response from Bridgeview Van LinesApr 24, 2023

Bridgeview Van Lines first and foremost takes our customers' reviews/complaints with top priority. Customer was in constant contact with our office throughout her entire move. Customer had a pickup window of 4/7 or 4/8/23. Prior to pickup, the customer was informed via phone call which is recorded along with an email from our dispatch office, with a reminder of all common items that need to be emptied prior to pickup. Such as dresser drawers must be empty, no perishables in refrigerators or deep freezers. Customer did not inform the driver at pickup that her deep freezer was full of food. Customer called in after the drivers left and informed them of the food in the deep freezer and trying to get an update on delivery. Based on the signed binding contract, based on the mileage traveled, we estimated 3-10 business days for delivery. Customer was delivered on 4/17/23. We have both carrier and broker authority just like all Major Van Lines. WE do service our own moves, and we also outsource them as needed. We would be more than happy to assist her with her box of missing comforters. We have already placed a call to the driver to check the truck and warehouse for the missing box for redelivery. We can also assist customer with a claims process or a reimbursement of missing items. I will have our customer service department reach out to resolve this matter directly with the customer.

Response from Bridgeview Van LinesApr 18, 2023

Thank you for being the best part of Bridgeview Van Lines Family!!

Response from Bridgeview Van LinesApr 18, 2023

I would need more information in order to properly provide details. I do not know who your aunt is. Based off what you stated in this review, it tells me that your Aunt did not have enough inventory that would require a full 26ft truck. You would have to have at least 1600-1800cbft worth of inventory to secure the whole truck. In the moving industry, your reservations are booked based off cubic feet totals. If your items are not a full 26ft truck worth of inventory then yes, you would have other stops that would need to be placed into that truck so the Driver has a full load. If cancelled outside of the refund window, we do have options to hold a credit for 12 months that can also be passed to family members if need be. If you would please give our office a call I would be glad to pull up your Aunts file and see what can be resolved. Our main customer service number is 888-249-4620, ask for the General Manager.

Response from Bridgeview Van LinesApr 18, 2023

Bridgeview Van Lines has both Carrier Authority and Broker Authority, just like any other Major Van Lines. We do service our own moves and we do contract when needed. You have been in contact with Customer Care and you have started the claim process for the damaged items as well as your Mattress has been located and is in route to you. Last update we provided to you was on 4/13/23. We are not a scam company as we assist every customer to the best of our ability and provides a resolution for any issues our customer is going thru.