Erin M.
Nope..
Nope... Don't trust Their refund policy is not clear. They say that you can return something for an 80% refund for "basically any reason" That is not accurate. I was told that i could get 23% refund. The dress that I received was of poor quality, the beading was terribly done and looks so cheap.
Response from BrideLuluFeb 5, 2026
Hi Erin, Thank you for your feedback, and we sincerely apologize for the inconvenience caused. We would like to clarify our return process for you. We do accept returns for standard sizes, and ONLY a restocking fee of 10% of the actual dress payment will be applied, as clearly stated in our return policy here: https://www.bridelulu.com/article/return-policy.html The mention of an "80% refund" does not seem align with our official policy. Our customer support team has been actively assisting you via email regarding your return request and after-sales service. Due to a high volume of daily inquiries and time zone differences, we strive to respond within 24 hours (excluding weekends). Please kindly check the return instructions we provided in our email. We appreciate you raising this concern and thank you for your understanding! 🌹 Best, Bridelulu