BrideLuluReviews of bridelulu.com

Response from BrideLuluOct 21, 2026

Hi Chris, Thank you for sharing your feedback. We’re truly sorry to hear about your fiancée’s experience, especially with something as important as her wedding dress. We have sent a request for information to the email address linked to your review. Please reply with her order number and, if possible, photos of the dress, so our team can review the alteration, bustle, and refund details and work toward a resolution as quickly as possible. We take this seriously and want to make this right. BrideLulu

Response from BrideLuluOct 14, 2026

Dear Customer, Thank you for your support! We value your feedback and are committed to doing even better in the future. You are welcome to shop with us anytime, and we look forward to serving you again. Best, BrideLulu

Response from BrideLuluSep 29, 2026

Dear Ariana, Thank you for taking the time to share your experience, and we are truly sorry the dress didn't meet your expectations. We understand how disappointing this must have been, especially when you're planning a special ceremony on a budget. I also want to apologize for the delay in getting back to you. Our team was away for the holiday, and we replied to your email as soon as we returned. Please check your inbox when you have a moment, as the message should be waiting for you there. Regarding your review, newly submitted reviews can take a little while to appear on the page, depending on how quickly the website updates. Please rest assured that we would never want to discourage honest feedback. We will also follow up with you by email regarding a specific resolution for your order. Thank you as well for sending the photos and for your candid comments. As a small business that relies on customer feedback to improve, this is incredibly valuable to us, and we take every customer's experience seriously. We will keep working to do better. Warm regards, BrideLulu

Response from BrideLuluSep 17, 2026

Hi Michelle, thank you for your patience, and we're sorry for the delay in getting your return finalized. We can confirm we received your confirmation to proceed with the return. Please check your inbox (including your spam/promotions folder) for our follow-up email with the return shipping address and instructions — if you haven't received it, please reply directly to your original email thread or reach out to us at [email protected] with your order number, and we'll get the return label/instructions sent to you within 24 hours. We know this has taken longer than it should, and we appreciate you flagging it. We're working on tightening up our response times so this doesn't happen again.

Response from BrideLuluJun 17, 2026

Dear Sonya, Thank you so much for your awesome review! 🎉 We're absolutely delighted that you had such a great experience with us. It's wonderful to hear that Amanda was so helpful – she'll be thrilled to know her support made a difference for you. We're also so glad that your dress turned out beautiful and custom-fitted just the way you wanted. That's exactly what we aim for! Your kind words and trust mean the world to us. Enjoy your stunning dress, and we hope to welcome you back again soon! ❤️ Warm regards, BrideLulu Team

Response from BrideLuluMay 3, 2026

Dear Melissa, Thank you so much for your review! We are truly overjoyed to hear that you love your wedding dress. Your kind words mean the world to us and serve as a great encouragement to our entire team. Please don’t hesitate to reach out if you need any further assistance. Wishing you a lifetime of love and happiness! Warmest regards, BrideLulu

Response from BrideLuluFeb 11, 2026

Hi Donna, Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you love your bridal dress and that it met your expectations. It means a lot to us to know the measurements worked perfectly for you. Thank you for choosing us for such a special occasion. Wishing you all the happiness on your wedding day and beyond! ❤️ Best, BrideLulu

Response from BrideLuluFeb 5, 2026

Hi Erin, Thank you for your feedback, and we sincerely apologize for the inconvenience caused. We would like to clarify our return process for you. We do accept returns for standard sizes, and ONLY a restocking fee of 10% of the actual dress payment will be applied, as clearly stated in our return policy here: https://www.bridelulu.com/article/return-policy.html The mention of an "80% refund" does not seem align with our official policy. Our customer support team has been actively assisting you via email regarding your return request and after-sales service. Due to a high volume of daily inquiries and time zone differences, we strive to respond within 24 hours (excluding weekends). Please kindly check the return instructions we provided in our email. We appreciate you raising this concern and thank you for your understanding! 🌹 Best, Bridelulu