Bridelily.comReviews of bridelily.com

I ordered my dress over 1 month ahead of time for a wedding and I was told afterwards that it would take 6 weeks to make. Since it was already in process, I still had to pay for a portion of it, on top of buying other dresses so I could have a dress in time. It was a very stressful process, especially since I was ordering a stock size and not something that was custom made. The customer service team was accommodating and helpful but it took over 2 weeks to get a response.

Tried to buy a dress but they didn’t have the lace and instead they were trying to trick me to make me purchase a very low quality lace totally different from the picture. Took forever for the refund and many emails to get it done. Wouldn’t recommend this website at all.

The service was terrible and the dress was supposed to be custom fit but it was made of a completely different fabric than shown in the pictures. I could not lift my arms and it looked like I had a messed up skirt on rather than a dress. When we asked for a refund due to the sizing being completely wrong and the dress being the wrong fabric. They did not email us back for weeks and when they finally did they would only give us $75 for alterations. By the end of talking to them for about a month, they refunded half of the dress price. Super bad service and product quality. WOULD NOT RECOMMEND!!!!

The dress that was shipped to me wasnt the dress I ordered and the bad part about it is it took almost a month to recieve it. If you're pressed for time to make another dress decision I wouldnt bother. Also my dress isn't made well at all. The neckline is very uneven and the material is so cheap i dont know if I'm going to be able to stand to wear it without looking like I'm having an allergic reaction. My experience with them was bad in all honesty. The dress is ok but if I had it to do over again I wouldn't bother with bridelily.

Most awful experience ordering clothing of any type ever. Dress looked nothing like the picture. Return policy is the worst. Stay away from Bridelily!

Not impressed. It’s been a frustrating process. I was told the wrong return address after spending 30 bucks. They are going to recredit me but this place has been a pain. Oh and the dress cakes 20 plus days after ordering.

Extremely dissatisfied with my Bridelily experience. Before ordering, I read through the return policy and thought I had a clear understanding of the company's perimeters. Due to deceptive wording, my return was not accepted. I spoke to customer service and they were not willing to accommodate my return request, despite dresses being unworn. I was told it is my fault I misunderstood the policy... can't help but wonder if this is part of their scheme. Unfortunately the dresses are low quality, which is no surprise as you get what you pay for, but I was disappointed to see that the customer service was even worse. This is the LAST stress a bride needs in preparation for her wedding. Save yourself the hassle and shop somewhere else!

I did not receive the correct dress and had to send the dress made by mistake back and to request a refund.