Amir N.
Address correction still unresolved
Address correction still unresolved despite repeated contact I noticed an error in my shipping address immediately after placing my order and emailed Brida promptly on October 13. I have since sent three emails without receiving an email response. Their Facebook team acknowledged my request yesterday and said they would follow up internally, but I still have no confirmation that the shipping address or label has been corrected. Meanwhile, I received an email saying my order has shipped. This is concerning because I reported the address error promptly and have been trying to get it corrected before dispatch. I would appreciate an urgent update confirming which address the parcel was shipped to and how this will be resolved. I will update this review once the issue is resolved. Update, October 18: Brida’s customer service manager has now confirmed that my address correction request was overlooked and the order was shipped without the correction being made. Despite acknowledging this, they have asked me to contact the courier myself. I have already tried, but I do not have reliable courier contact details. Referring me to the tracking link does not provide a practical solution. I reported the error immediately and followed up repeatedly to prevent this situation. I now expect Brida to contact its shipping provider directly and arrange the correction. If they cannot secure it, I have requested an immediate replacement to the correct address at no additional cost. The issue remains unresolved. I will update this review when Brida confirms a concrete solution. Update, October 22: Thank you to Pia and the Brida team for arranging a replacement shipment to my correct address at no additional cost and providing the new tracking details. While the initial communication and missed address correction were disappointing, I appreciate Pia’s patience, regular updates and efforts to find a solution. Her assistance has helped restore my confidence in their customer support. I’m now waiting for the replacement to arrive and will update my review once it has been safely delivered.
Response from BridaOct 16, 2026
Amir, we're sincerely sorry that you've had to follow up several times about something you brought to our attention so promptly. We completely understand how worrying it must be to receive a shipping confirmation without knowing whether your address correction was made, especially after reaching out through both email and Facebook. You should not have had to make repeated attempts just to receive an update, and we genuinely regret the frustration and uncertainty this has caused. We'd like to ensure your concern receives the attention it deserves. Please continue the conversation with us at [email protected] so we can review the shipping details, clarify the status of your address correction, and work toward an appropriate resolution. Thank you for your patience, Amir, and for giving us the opportunity to address this properly. 💚

