Darrin M.
Brida misrepresents its product
I placed an order from Brida Relief by mistake. Two hours after placing the order I emailed customer service to request the order be cancelled. Their policy states that if you contact them before the order is processed it can be cancelled. My email was answered a day later and they stated my order had been processed and shipped. I did however see on the tracking that it had not been shipped, just a shipping label created. I asked where this product is shipped from and they assured me it was made and shipped from the USA. I come to find out this is actually a product made and shipped from China. When I brought this to Brida Reliefs attention, they requested proof that this was true. I sent them a screenshot that the order was sent from Wuhan China and by a Chinese courier. Brida Relief is not made in the USA and not shipped from the USA. Their customer service is slow and I believe slow on purpose so that they do not have to cancel orders.
Response from BridaOct 22, 2026
Hi Darrin, we're sincerely sorry that your experience with Brida has left you feeling disappointed and concerned, particularly after you reached out so soon after placing your order. We understand why the timing of your cancellation request, the shipping updates, and the information you received about the product's origin have raised questions. These are reasonable concerns to seek clarification on, and we regret that our previous communication has not given you the reassurance or clarity you needed. We take your feedback seriously and would like to carefully review the order timeline, shipping information, and previous correspondence to ensure your concerns are addressed accurately and transparently. Please continue the conversation with us at [email protected] so we can provide a proper follow-up. We appreciate you bringing these concerns to our attention and the opportunity to review your experience more thoroughly. 🌿