BrickmaniaReviews of brickmania.com

Have spent thousands on models with Brickmania over several years. Their designs, and models are stunning. Expertly, and carefully shipped too. There's a catch, and it's not the high price of the models: Many models arrive with pieces missing. They expect YOU to resolve that fact yourself. To buy the missing pieces YOURSELF, or offer a nominal $10 payment towards missing elements! Absolutely shocking. Their customer service is majorly lacking. Inept would be an accurate word. Absolutely appalling. They don't even provide their name in correspondence either. Please spend your money wisely - elsewhere. My disappointment cannot be accurately conveyed through words. That's because it's disgust, as opposed to disappointment. Exceptional customer service drives sales. Dreadful customer service kills custom. Permanently.

Besides this company having great models, their shipping and returns policy is outright a rip off. You can only return kits the are unopened or undamaged, you also in chance of returning you still have to pay the shipping cost which you already paid as of the kit is not expensive already. Also say the kit came in a somewhat crushed or damaged box and want to return it, you have to pay a 20% stock fee which just shows that they are none the less cheap.

Purchased a Brickmania spitfire mkix for my son for Christmas 2023. We had to wait for them to come into stock and then wait for them to be kitted and shipped to the uk. My son has been a fan of brick mania for a while, watching all the YouTube videos. He was super excited to get the mkix for Christmas. And then the disappointment happened. While the model looks epic, it’s fairly fragile. The wings drop and do not have the right dihedral. They model isn’t very strong and my son wanted to have a pretend dog fight with the Indiana jones aircraft. The thing kept falling apart. Wings coming off and the fuselage just falling apart. I even rebuilt the model three times to be sure and yup it’s fragile. It’s nothing like advertised in the YouTube channel or as shown on the website. I now have a 8 year old son who is massively disappointed to not be able to play with his Lego spitfire. I have emailed Brickmania and as yet have not received a reply. The model was very expensive including the shipping. The mode needs improvements and isn’t fit for the market. I would be grateful for a replay, email or on here and a suggesting to sort the issue out.

Bonjour à tous les français qui liront mon commentaire. N'achetez pas sur ce site BrickMania en Amérique si vous êtes résident en France, ils vous feront passer par DHL et vous payerez une somme énorme pour un simple colis. J'ai commander des casques pour compléter mes figurines, la commande vous fera payer une livraison équivalente à 20$ et bizarrement 24h après DHL vous envoie des frais de livraisons supplémentaires par SMS, vous devez donc payer encore en plus pour vous permettre de débloquer le colis pour l'expédition. Bref à fuir si vous voulez ne pas ruinez vos frais !!! J'ai reçu le colis ensuite, il manquait 10 casques français sur les 50 que j'avais commandé. C'est inadmissible. Ne commandez pas sur ce site.

Very disappointed with the $50 mystery crate. It included a $6 sticker sheet available on their site generally, and a handful of random blocks that they say was worth $10. We complained about the value and they said there are limited edition blocks that are worth money on the secondary market. So what? This is retail and my kids wanted to play with something. It’s not even a buildable kit. It’s just accessory blocks. Absolutely useless and not worth the money.