Breyer Model HorsesReviews of breyerhorses.com

This website never makes sense to me because the operations of this website needs new leadership. 1 to 2 minutes before black Friday deals the website works, but they get out of stock in less than a second, like how..... even if they had 3 up on each horse item that's not possible. 2 minutes after the website does this website black Friday deals their operations do the mass email out indicating the black Friday deals, at this time everything good is always sold out. Breyer, you need to fire people or this gets worse every year, hire somebody that knows how to run a website with limit 1 per order per account, and lock the order as people click on an item they are trying to pay for. I strongly believe this website is severely rigged like possibly staff members buyout most of the sales before the quantity goes online with their own controlled vip access or something.

Not the best honestly. Embarassing service.

Ordered directly from their website, based in USA, charged me 70 dollars for shipping which I thought was excessive, but guessed covered shipping to UK, but then had to pay another 55 pound in UK customs, don't bother ordering from them

Last year I bought some horses from the website, in October. I haven't seen the horses yet, over a half year later. There is no response when I try to get in contact with them. That was 205 USD I never gonna see again, so don't buy from them. It's not worth it.

I purchase a club membership for my horse loving granddaughter as a Christmas gift in November of 2023. The thing she was most excited about was receiving the Young Riders magazine. It is now April and she has yet to receive an issue. I called the company in February and was given some song and dance about when the magazine is available. I emailed the company this week and was told that the magazine comes from the publisher and not them. I feel bad for my granddaughter because she checks the mailbox every day. Wish I would have read the other reviews before I subscribed. Feel that this was a waste of money and a rip-off. Also the merchandise is very expensive. I can buy most of the things she likes through a more reputable company. I do not recommend Breyer.

I joined the Breyer Collectors Club with the expectation that I could buy their club-only models. I did not realize that they do not make enough horses to fill all requests! If you don't scramble to your computer at the moment the model is released, you are out of luck! The model is "SOLD OUT." Don't pay money to join a club that promises models but cannot deliver. When I complained to Breyer, the customer service answer was "well, there will be more models offered during the year."

My daughter received a gift that was supposed to include the book and the horse. Unfortunately due to circumstances beyond our control, we are unable to give it back to the person who purchased the gift to return it to the store, but that was the only solution that Breyer Customer Service had. The Customer Service agent was unwilling to help us because they don't sell the items separately, which I understand, but seeing as the package is unopened, it was a production error on Breyers part. All the agent could say was sorry, we don't sell anything separately. No other solution. I have had many Breyer horses in my day and have given many as a gift, but due to the lack of concern for when things don't go according to plan and customer service only wanting to sell you an item instead of provide service, I will look for gifts elsewhere.

This company needs to get their act together. I'm only giving one star because the actual artists that sculpt for them are incredible, which is not actually a reflection on Breyer as they have to outsource that talent. The paint job quality, ordering process and customer service is seriously lacking. This company obviously knows they have somewhat of a monopoly and don't mind overcharging or not making things right when they are at fault. In my most recent interaction, which will be my last, I asked to upgrade my online ticket for Breyer Fest because their website mislead me to think I had still had access to online classes on a lower tier, which I did not. I didn't care which 'free' model I received, I just wanted to pay the difference so I could access the 'free' PRE-RECORDED courses. My first inquiry was ignored and my second denied. Needless to say, their customer service is as useless as a screen door on a submarine. This issue, as well as others I've had in the past, could have absolutely been resolved easily, but they are either too lazy, or the company itself will not allow (it's unclear which one). The quality of their product is not worth the price they charge and the lack of care when handling orders is ridiculous. Breyer = Greed. Learn how to run a reputable business.