Breyer Model HorsesReviews of breyerhorses.com

Horrible customer service Purchased 4 items from them as a gift And never received them Had to dispute it with my credit card company as fraud

Breyer is absolutely the worst possible company to order from. Like the poster before me I ordered a rather large and expensive Christmas gift for my daughter on Dec 9 2024. Today, Jan 20 2025, I received part one of 3 and paid FULL DUTIES AND CUSTOMS !!! No one replies to emails, Call center is completely useless. My daughters heart is broken again today. DO NOT SUPPORT THEM !!!!!

I ordered Christmas horses for my daughter on Dec 10th, when the items had not arrived by Dec 26th i contacted Breyer Horses, they said they would look into it and get back to me. I tried contacting them again a couple days later and was told the same. Then i received shipping information on January 7th, almost an entire month after my original order date. Christmas was obviously well over, I don’t want these items anymore, they are currently in transit it’s now January 16th I still don’t have the items. And even to return or ship them back I paid $30USD for shipping so about $50 Canadian I won’t get that refunded. Can’t get ahold of anyone for even the discounted price that the horses now are. Will NEVER purchase another Breyer item again because of this customer service.

Wenn ich könnte würde ich 0 Sterne geben. Habe am 5.12.2024 eine Bestellung über deren Onlineshop gemacht und bis heute keine Ware bekommen. Meine Tochter bettelt jeden Tag und ich weiss nicht mehr was ich ihr noch sagen soll. Wäre ich nicht zufällig im Kundencenter gewesen und hätte gesehen, dass einige Produkte ausverkauft sind hätte ich noch lange warten können. Keine Benachrichtigung, nichts. Ich arbeite selbst im Onlineshop. Würde ich solch miesen Service bieten hätte ich schon lange meinen Job nicht mehr. Ich hoffe sehr dass ich mein Geld zurück bekomme. Das war das erste und letzte mal!

The horses were for my granddaughter, and were fine. But their customer service stinks! I ordered it, and was told I would get an email when it shipped. A week and a half later, it still had not shipped and I needed to give the gift. So I ordered the same thing from Amazon (which came the next day) and sent an email to Breyer to cancel the order, as it still had not shipped. I got a response that a case was created and they would respond to me soon. A week goes by. Then I get notice that the item I wanted to cancel had shipped! I told them I wanted to return it. Heard nothing. After I got the horses (3 weeks after I ordered it), I returned those to Amazon, because Amazon does do returns. Do not order from them - Amazon has much better customer service.

Bought a model Dec 8th. Has not shipped and they don't answer emails. This company has gone downhill. Don't order from them

Every yr I join breyer premier club this yr was terrible 2nd release never got email on release found on my own 3rd release jept checking nothing called 2 times said running late with send emails when ready to buy. Told them never got email for 2nd 1 checked to see info correct it was.called for 3rd time was told not available. It had been posted I guess never got a email . This was the 1 my granddaughter had wanted most. Christmas was dissapointing for her. I have called on this matter been 2 weeks still haven't heard from anyone. So wasted money on joing 2 clubs to get this horse and never did. Money grab , plus customer service is horrible no correct information from them. Here's already been released and telling me running late.

I have collected Breyer horses since the 1960's, and now my granddaughter is collecting and loving them. I understand that now they are made in China, but they are still made to be visually stunning and I can only hope they will have the same longevity as my old ones, which are still beautiful. My complaint is with customer service. They are poor to middling, and that's on their best day. My most recent experience was regarding an order that I had not received yet, when I noticed one of the horses had been lowered by $12. I called on Sat., and actually did receive a callback from a very nice gentleman who I explained my situation to and that I was requesting a price adjustment. My experience has been that most companies will honor adjustments that fall within two weeks of purchase, which it definitely was. He took the info and I received an email this morning from someone who started by addressing me by the wrong name, and then rather rudely saying they do not do retroactive price adjustments. They also offer coupons which do not work even after reading their fine print and conforming to whatever ramifications they impose. Bottom line, I will continue to purchase Breyer horses but not from them. Check Amazon, Walmart and Target and you will have some customer service protection that these retailers offer. This year alone, I have ordered north of $400 of horses, barns and accessories directly from Breyer, but I will give my business to someone who appreciates it!!