BREDAReviews of bredawatch.com

Breda is who others with customer service need to be learning from! I had a fantastic experience with Breda. I absolutely love my watch and was so disappointed when I dropped it and the crystals shattered. I wore it every day! Breda responded immediately to my inquiry of how to repair process worked. Breda provided instructions on shipping the watch, estimated times, and an extremely reasonable cost for repair, which really encourages me to be a return customer! (As if I wasn’t already!!). Breda communicated quickly and helped me get my watch repaired and returned before a trip abroad. I am very grateful. I would certainly recommend and will be a return customer!

Replaced my crystal and battery. Amazing

This company is the best. They repaired something on my watch which is definitely a few years old for free and I just had to pay $4 shipping and what do you know they ended up waiving it. When they sent the watch back to me it was in a box with a dust baggy. They really care about their products and their customers, will definitely keep me loyal to them

I've owned a "Virgil" watch for about 5 years now, and it's been really great. I love the classic aesthetic, and I receive complements on it from time to time. And even though it's not a sports watch, it's tough as nails — I fish a fair bit, and it's stood up to some punishment over the years (not recommended!) Also, about a month ago, I sent the watch in for a new crystal and band (definitely not Breda's fault they broke — see above) and the process was straight forward and extremely reasonably priced. And the customer service team was generous and helpful. So it's a strong recommend from me on all fronts. If you're after a reasonably priced, beautiful watch, made by a company that backs its product and values its customers, you can't go wrong.

I love the watch, simple and classy design. I dropped my watch and cracked it. I reached out to Breda customer support to see how to get it fixed. The process was so simple and I was excited that they were able to repair it at a minimal cost. I was prepared and more than willing to pay for the fix, but they offered to pay for the return shipping and they covered the repair cost too! Excellent customer service and responsiveness! I’d recommend this brand to anyone. I’m more than satisfied!

I received a nonfunctional watch. Customer service seems to be AI outsourced with no resolution to the issue after a cursory initial response. Very disappointing.

I purchased the watch as a gift. The recipient didn't like how hard it was to read. So I said I would return it. They had the watch back on 1/3/25 and they still have not returned my money. They have no customer service and you get generic responses. I still have not heard from them after sending multiple requests, VERY frustrating. I would NOT recommend them. Every other gift I had to returned had my money back into my account in about 3 days.

Update: Was sent a replacement in the nick of time. Thanks team. Old exp: Bought a watch for my wife’a birthday and it came with a minute hand broken inside and Customer service is non responsive after just one email and we are waiting for further instructions for days. All their claims of warranty are void if they don’t respond anyway. Those marketing messages feel like a scam. I will never get stuff from Breda ever again! Such a horrible experience.