Quick response. Very polite and extremely easy to work with. You do not receive customer service like this these days!
TH
Tiffany H.
Very friendly and responsive
Very friendly and responsive! Troubleshot my issue and provided resolutions above and beyond expectations. Very comforting to have this kind of experience on a product I wasn't very familiar with. Thank you!
78
781232
Great customer service
I had some questions about the credit system and ai and they replied to my email within a hour and with clear instructions. I will now go ahead and purchase a subscription as I know what I’m getting and how it works.
WP
Whitney P.
I am shocked by the positive reviews…
I am shocked by the positive reviews this app has. While it is neat it has a MAJOR downside. You enter the prompts for AI to create a video clip BUT you can't see if it works or not unless you click animate. Once you click animate, it charges you. I created 6 videos, none worked properly. I could see if you liked the video and wanted to use it charging you to download it, thats perfectly acceptable. But charging you to SEE a video you can't even use??? I tried creating a handyman holding a hammer. It created a handyman holding an axe, then a sledgehammer, then some of them wouldn't even animate at all. Still charged for all of them. Will update if/when they refund my money.
Update- They responded quickly and did refund my money acknowledging the problem. Although I still disagree greatly with their charging before you even see what AI created and before any downloads, I am very happy with the customer service I received so I have changed my rating from 1 star to 5 stars. It takes some pretty amazing customer service to do this but thats what I received! This company seems to have good intentions and be honest, so if you have trouble just reach out to them.
Response from Breakout ClipsJan 30, 2026
Thanks so much for updating your review and for the kind words about our support team, that really means a lot.
To clarify how the credit system works for others reading: the animation step is where the heavy AI rendering and infrastructure costs happen, which is why credits are consumed at generation rather than at download. This is standard across all AI video generation tools (for example, Runway, Pika, and Luma Dream Machine all charge credits at generation, not download).
That said, we've built in several safeguards, which most other companies do not:
- Multi-generation: Generate multiple videos at the same time, without using extra credits. For example, generate 2 videos and use the same credits as 1 video. Generate 4 videos and use the same credits as 2 videos. Compare variations and pick your favorite.
- Free regeneration: Every video includes 1 free regeneration if it doesn't turn out right.
- Community Showcase: You can browse thousands of real videos created by other users. This gives you a feel for what works well - the animation style, prompting, and use cases - before you spend any credits.
If all your videos have the same issue, that usually points to a prompting issue or an AI model blindspot - both of which our support team can help with.
Thanks again for giving us the chance to make it right. We're glad you had a good experience with the team!
KS
Kristine S.
Absolutely loved the effects
Absolutely loved the effects, great to have with a small business.
Very responsive & understanding help. Thank you!
CD
Charlotte D.
This is a really great program and my…
This is a really great program and my friends are impressed with my video ads. When I had a question I got a response right away and my problem was solved with one interaction!
MS
Marianna S.
Incredible Customer Service Experience
I had an outstanding experience with Breakout Clips. The support team was incredibly kind and helpful – they solved my issue immediately and even topped up my credits so I could finish an important client project on time.
The platform is intuitive, the animation results are amazing, and the customer service is genuinely exceptional.
Thank you for the fast, friendly and truly supportive assistance! Highly recommended.
GN
Gail N.
Excellent response time and easy resolution.
Not only was the response to my issue quick, but Brad also shot a video to show me how to correct it. Fast and easy.
