BravottiReviews of bravotti.com

The tiles are beautiful and very well made. I was impressed.

We have been repeatedly trying to contact Bravotti to find out if our order has shipped and have heard nothing. We have tried at least 5-6 times through the online chat platform and email and no one has even responded to let us know if our order which we need to complete a job for a general contractor has shipped. Very unprofessional company to deal with and no US based phone number.

I am very happy with my tile it’s beautiful

I can't seem to contact you to get an eta on the tile please email me to let me know tile eta

The color does not match description. Customer service however was good

Excellent selection. I am currently waiting on delivery

I LOVE the tile but only received half my order. I have been unable to get a response after several attempts to get am established time of delivery on my remaining order. I will never order through company again.

BEWARE!!! The customer service for this company leaves EVERYTHING to be desired. The company is also not USA owned, it is based in China. The website says that you will receive your order in 10-15 days at the latest. I placed my order on 2/12/21 and I still haven't even received a tracking number, which I asked for several times. On the rare occasion someone answers my chat, the agent will promise whatever they think you want to hear. Then they don't do anything they promise. I've also tried email and no one answered that either. We are on a deadline with our contractor that is highly unlikely to be met because of Bravotti's lack of customer service or care. At this point even if the tile shows up and is the most beautiful we've ever seen, we would still feel obligated to leave a bad review due to the nonexistent ocustomer care. I've kept all my transcripts (mostly unanswered) to make sure I can prove this to PayPal should we not not receive the tile.