Brandy Melville USAReviews of brandymelvilleusa.com

Terrible quality. Mediocre experience... service sucks. Definitely hit or miss for some cute lounge wear if you’re tiny, or don’t have big curves. I tend to lean on the smaller size and it is not “one size fits all”. Ex of quality; I purchased a pair of leggings and there was an 1.5” difference between each leg length. Not sure how that made it past production. Clearly lack of attention to detail. You get what you pay for.. cheap prices=cheap product. Also, anytime I took a tag out a hole was ripped right through the seams of the clothing. This has never happened to me before. Not even in Old Navy clothing.

Costumer service sucks They cancel my order for no reason, but they charge me in my credit card No answer by email or by phone The worst costumer service I want my money back Carlos Guzmán

I tried to cancel an order after just 13 hours. The person I spoke to said they cannot cancel over the phone and had to email. Then I was told it was too late and order has been processed, but it was not shipped and will not ship for a few days. Basically they could cancel since they still have the itmes, but they refuse. I talked to a few girls and called back a few time to see if maybe the next girl would be nice. Nope, I think to work at Brandy Melville you have to be a "mean girl" Was this company started by an anorexic ex-cheerleady mean girl bully from highschool? Probably.... Do not buy anything from this company.

My Daughter heard about this brand and wanted to order so badly. The popular girls were wearing this brand and she wanted to fit in. So I gave in. When we went on the site she was ecstatic. I soon realized there was one size that caught. me in worry because the models seemed skinny and my daughter is on the heavier side which is obviously fine. I was worried that none of the things she wanted fit. But I let her buy 3 things 2 tops and a sweatshirt. It took a week to come. When it cam she was so happy. Immediately when she opened the box and took out the tops they were the size that would fit my 8 year old daughter. On the site the models looked older. My daughter is 16 and she started balling when the tops didn't fit. The sweatshirt fit fine though. It. happened I talked to her and told her that her body is perfect and she dosen't have to feel bad about her body for an un inclusive brand. A month later I noticed her body started thinning out and she wouldn't eat as much. I started to worry about her and after she hit 80 pounds at 16. I started talking to her about why she was loosing weight and her answer was "I want to fit into Brandy Melville". I started to panic and I felt like I did something wrong. Thanks to this un inclusive racist body-shamming brandy my daughter got diagnosed with Anorexia. Don't support this brand.

The customer service was terrible. Didn’t return 2 emails nor texts back for a damaged piece of clothing. I will not be wasting my time with them again or be shopping there. Terrible customer service it defidently set an example for what I don’t want to ever see again!

Der allerletzte Laden!!! 2 Hosen zur Anprobe bestellt. Eine zurück geschickt. Nach 4 Wochen melden die sich um zu unterstellen die Hose sei getragen und könnte nicht retourniert werden. Die Hose wurde nur zur Anprobe getragen!!! Jetzt musste ich nochmal 5 Euro per Paypal senden, damit ich die Hose wieder zurück bekomme! Das ist das Eine... aber umso mehr ich mich mit diesem verschissenen Konzept beschäftige, desto schlimmer finde ich es. Meine Tochter hat Brandy verbot! Das ist doch Mode für Minderbemittelte!!! Dünn sein ist nicht Alles!!!

I hope more people can see this to save their the opportunity getting pissed off by BM. Let's just put it like this: Brandy Melville got the literal WORST CUSTOMER SERVICE in the whole wide world. Being a BM customer will only make you feel disrespected and belittled. Northing else! So, only morons would want to pay for this kind of shopping experiences over and over again. Not me, never again.

This is one of the worst companies to order from online ever!!. Well, this company is problematic in their own many ways but this is not specific about the other issues this review will be about their online crappy customer service. I have ordered from this horrible website two times within the past couple of months. I have ordered stuff and it would be in stock and then it would be " out of stock" and I end up not receiving what I ordered. The first time this happened I did get a refund for it but the second this which is this week I haven't gotten the item nor a refund from this company. The customer service reps seem to be inexperienced teenagers because there was a payment error of the first order I had placed with them which was in April and they asked for my credit card number in the email which I found very odd. The way they conduct their conservations as service reps didn't seem professional at all. The second time I experienced the "out of stock" problem the invoice said that one of these tops had been shipped with the number one under shipped but had an " out of stock" stamp. So I emailed Brandy Melville and they responded told me to send the invoice I got I had sent the invoice and still no response from this company or the rep that " helped" me which was not helpful at all. Due to this issue that I have had with their online site and the many other issues this company is known for I will not be spending my money with them anymore. I want other people to be aware that this is a problem on their site that they need to fix and also they should just fix the whole company overall. Or better yet shut down because there are better companies out there that are not problematic and have good customer service.