Brandy Melville USAReviews of brandymelvilleusa.com

DO NOT order online from Brandy Melville. They send you the wrong item, they charge high shipping costs and if you ship the item back to BM, you are expected to pay again to send item back. Most stores include a return label. Complete rip-off!!

I placed an order and it got cancelled for no reason the next day. I never received an explanation as to why it was cancelled, I did have the money in my bank account and it went through. Since it was cancelled I was expecting a refund but weeks pass and I did not get my refund so I emailed brandy melville with the customer service email they have on their own app and they ignored me. I sent a follow up email and they ignored me. So i resort to the better business bureau and I see reviews from people complaining about the same exact thing i am complaining about. I explain the situation and shortly after I thankfully get my refund… after weeks of being ignored. The cherry ontop of this is the person from brandy melville that responded to the better business bureau complaint, said that I was LYING and that i received the refund the day my order was cancelled and that I was weaponizing the better business bureau for no reason. He also thought it would be funny to make snarky comments talking about “first of all brandy melville isn’t a company it’s a line of products” like okay? I never expected to receive such a weird, rude, and unprofessional response filled with blatant lies and attacks about ME from this company. very very unprofessional, and the fact that they will just cancel your online order for NO REASON…. just pointless. i wouldn’t buy from there unless i went in person but the rudeness i received just put me off and i will never attempt to purchase from them again

The top I bought was made from the worst quality fabric ever, the neckline was so low cut and the colours were so off from what I ordered if there was option for 0 stars rest assured I would give it.

If I can give 0 stars I will. The store sold me a defective item which I only found out after removing the tag. I tried to exchange and I showed them the detached tag but they refused and instead showed a copy of their policy stating that items with detached tags cannot be returned. What kind of store does not stand by their products? I regret driving 4 hours to this store only to be treated with such arrogance and elitism. I agree with the other reviewer that this store will not last long and is just a temporary fad. Edit: A week after I wrote this review, I got an email from Brandy Melville asking if I still have the receipt. They gave me a refund in the form of a gift certificate that included shipping fees. Thank you Brandy Melville!

I will never shop here ever again - they are the only store in the world that makes you pay for the shipping back. They sell items for teenagers who change their minds by the second. I even have a store here in my town and I cant return them there I can only get a store credit. This is terrible customer service and retention. They should get off their high horse - they wont stay busy forever.

In December, I ordered clothes for my daughters for x-mas. Was told they’d be delivered by Dec 23rd. When they weren’t delivered on time, the company indicated that FedEx had misplaced the package and asked for a couple weeks to work with FedEx to try to find it. It’s now been a month and a half. I have emailed customer service multiple times and called their 800 #, insisting that at this point I just want a refund. They have stopped responding to emails and when I speak to customer service reps, they say that they will take a message and have their manager call me back (which has yet to happen). There is no chance that I’m ever ordering from them again. They have made zero effort to make things right by me, and at this point I am left with the impression that they are happy to keep my money but could care less if I ever get the clothes I paid for.

Placed an order online and never received it. Was told I had to email and it would take at least 4 weeks to investigate with FedEx. FedEx states I have to get my refund from Brandy Melville. Never ordering from them again. Horrible customer service. Doesn’t care about their customers. Never ordering from them again.

i ordered 4 pair of sweat pants. 2 of the lighter color ones were marked with red marker. i could not get this company to help me. they said i could not return items. since i tried to get the red marks off in the wash. bad customer service.