Brandy Melville USAReviews of brandymelvilleusa.com

Their return process is terrible. They don’t provide a return label. Did not include an invoice which they ask for you to include when shipping back. Coat me $21 to return a $32 skirt and paid shipping fees when purchased as well.

Es algo estupido el que solo tengan una única talla para todos los cuerpos es fatal que tratando de apoyar a nuestros adolescentes esta compañía haga todo está dinero dañando el auto estima de tantas niñas terrible que sigamos apoyando esta gente no se mucho de ellos pero la verdad no me interesa

I returned an item for my teenager and checked the website beforehand to ensure everything was eligible for return. One of the items was a $10 pair of socks, but Brandy Melville is refusing to process the return. Their website does not mention that socks are non-returnable, yet customer service claims that “all accessories” are final sale. This policy is not stated anywhere on their website returns page, making it misleading.

My order was addressed incorrectly. The shipping method via Fed Ex did not allow for corrections. As a result of this, the item cannot be delivered and cannot be picked up by the recipient. The only recourse is that after all delivery attempts have failed, when and if the items are returned to Brandy Melville, then I am supposed to get a refund, for how much I am not sure. There is no other solution.

Was going to order from you but looks like your a scam site not legit definitely avoiding!!!! Why would you even bother making a site that you know is scam that’s really sad you shouldn’t do that to people. If I want something I’m gonna get it on Amazon or something I trust!

Absolutely a low class organization- 0 customer service skills -

FedEx very clearly delivered my package to the wrong address (with photo evidence of this fact) and Brandy Melville told me that I had to deal with it myself. Will not be purchasing from them again. Extremely frustrating experience

Ordered online, never received my purchase. I reached out to customer service and was told there was nothing they can do and told me to reach out to FedEx.