Brandy Melville USAReviews of brandymelvilleusa.com

TERRIBLE CUSTOMER SERVICE. RUDEST EMPLOYEES. NO FITTING ROOMS. ONE SIZE ONLY. WOULD HIGHLY RECOMMEND NOT GOING THERE.

Bought a “leather” or “suede” hobo bag on their website. Of course it was too good to be true—it smelled like heavy chemicals, you can clearly see the bonded cotton fraying, and it is water, which is not characteristic of suede. I’m getting frustrated with companies selling counterfeits lately in order to sell at higher markups. Customer service skirted my questions and eventually ignored my email.

Terrible customer service. I purchased a pair of Priscilla pants and noticed after we got home that the leg is cut and there is a hole in them. I am assuming they were cut with a box cutter when unpacking at the store. There is a large cut across the leg. Customer service will not exchange for a new pair (not worn) because the tag was taken off.

Worst customer service I’ve ever experienced. Good luck returning anything from this place. Dont buy from here and you won’t have to stress about it

Worst costumer service ever!! 0/10 I would not recommend to anybody. Rude employees. Ridiculous policies. Please shop ANYWHERE ELSE.

If I could give Brandy Melville 0 stars I would but in order to write this review I had to pick 1 star. First off this brand does not stand by its shipping policy that’s posted on its website & quite frankly doesn’t care about your package once it shipped. My daughter has been waiting for her package for a month. We requested a refund via email. I also called because the package has not been delivered & shipping tracking info hasn’t been updated for more than 3 weeks. I was told by customer service rep over the phone that once package is shipped we just have to wait even if it’s indefinitely, with no delivery update, or estimated arrival time. They are unable to refund order once shipped even if package doesn’t come in the timeline they provided. The customer rep said the only thing she could do is create a lost package claim. Which we got an email stating that we have to wait another 2/6 weeks for them to figure out what happen to the package. So now I am out of my money & the items that my daughter ordered, since who knows when it will come in. Such a hassle! I am not ordering from this company online ever again. I will not support a brand that doesn’t do the right thing.

My daughter fits their very narrow mold and wanted to go there, but my fat, disabled self was not acceptable to them. I dared to sit to wait for my daughter to come out of the dressing room. I carefully chose a place where there were 3 open slots or so where clothes might go, so I would not disturb anything. I was told very rudely, "You can't sit there!" Long story short it spiraled into a shouting match, which ended with "So you have nowhere for disabled people to sit?" "Nope." "So you don't want the business of disabled people?" "No." And I left at that. She followed us out the whole way, crossing her arms and glaring. Also, their elevator light was out... the only light in the elevator, so it was pitch black. The terrible state of the handwritten sign on the door about the light made it clear that this had been an issue for some time and was not a priority for them to fix.

i literally ordered it on a wednesday and payed 35 extra dollars for express shipping and i just got a notification that it’s coming next tuesday which is in 5 days so i called and this sassy worker with an attitude told me it’s only business days which it doesn’t say anywhere on the website or checkout page. even if it’s business days thursday and friday are 2 business days and it won’t be here in those 2 days. 0/10 service.