Brandy Melville USAReviews of brandymelvilleusa.com

The truth is the even one star is too many. Brandy Melville has been HORRIFIC to deal with for nearly 6 weeks now - from prior to Christmas and now trying to follow up to complete and sort through an order that they totally screwed up. Their "customer service" is non-existent. They have not answered their phone in weeks. The have disabled their online chat function and they barely respond to emails. How convenient that they charged god knows how many customers like me and either failed to properly ship the orders or omitted items therefrom. And now what recourse is there but to chastise them in multiple, repeated emails and with horribly negative online reviews. I will NEVER again spend a penny on their trash, instead opting for any one of their competitors. What a pathetic excuse for a retailer this is; you can't go out of business soon enough - please do us all that simple favor.

Can it get any worse? I'm not sure what is going on at HQ. but customer service is horrible. This company has a fancy store front experience with a crappy back end. I hope you pull it together so I don't have to advice my daughter to seek elsewhere for clothing....

Ordered on 12/14/19 and was charged but the package was never shipped & no tracking information was provided. The customer service phone number does not work and they have been unresponsive to my emails.

Customer Service doesn’t work at all!! I placed an order 12/25 and I try to reach them since the day after by email, phone and online chat and none of them is working. I don’t know what else to do. I’m leaving the US and I don’t have any information about my products. What’s going on???

Another 2019 Online Christmas purchase… Another 2019 Online Christmas purchase gone bad I was very surprised looking here in these reviews to find out I am a member of this rather large group of people who ordered clothes for their teen well before Christmas and even upgraded the shipping to the 3-day option for $15. I placed an order for two pair of jeans on 12/14, not hearing anything I started sending e-mail to the online-at-brandymelvilleusa.com address on 12/19 to ask for status. Yesterday (12/26), I got a response from Kaela that my shipping label is printed and waiting for the warehouse to ship. My theory is they use a third party warehouse/shipper provider and that provider fell of the the face off the earth this holiday season leaving Brandy Melville with no shipping capabilities.

Will NEVER order from Brandy Melville again. Ordered two items for my daughter for Christmas on December 15 and asked for expedited shipping. My charge card has been charged, but I STILL haven't received shipment or confirmation. Called customer service, emailed, online chat, but nothing. I even called one of the NYC stores and even the sales person who answered the phone said she is aware of the issues but that their customer service has been unresponsive for the past few weeks. I will call my credit card company to refund my card based on fraudulent charges. I should hope that everyone who is experiencing the same thing will do the same.

Did everyone get this BS while waiting for the gift that never showed up. Most likely a generic email for everyone. Athina (Brandy Melville USA) Dec 26, 11:36 AM PST Hi, Thanks for reaching out! What is your order number? I can look into this for you. If you have any additional questions, feel free to email, chat, or call us at +1(310)773-5405. Best, Athina brandymelvilleusa.com Tel +1(310)773-5405 1730 22nd St Santa Monica, CA 90404

Very bad customer service! Unable to reach customer service via chat, email or phone. Still not received order placed on December 15th! Order status online still says "processing". Was not able to give present to my daughter. Do not order from Brandy Melville website. Worst customer service experience ever!!