Asep A.
Customer Support Need Improvement
I placed an order with BrandPush and provided a fully working link to my landing page. Days later, I received a vague message claiming that the link “does not seem to work” — despite it being live and publicly accessible 24/7. That’s like saying “facebook.com doesn’t work.” It shows a serious lack of attention or technical understanding on their part. I tried following up, but received no real response for over 48 hours. Just silence. The order remained stuck in “Issue - Contact Support,” leaving me without any resolution or explanation. If you’re considering using their service, be aware that support is extremely slow and unresponsive — a dealbreaker for any professional or business that relies on timely delivery and basic communication. I genuinely wanted to like BrandPush, but this has been a frustrating waste of time. I hope they improve their support and customer service in the future. Edit: BrandPush support finally responded after 2 days. Order placed: March 31 Work delivered: April 6 Note: Not all press releases are indexed yet.
Response from Brand PushApr 6, 2025
Hey Asep, thanks for taking the time to update the review. I'm sorry we were a bit slow to respond initially. We always try our best, but response speed is an area we can improve on. Google can sometimes take a little while to index all the publications, but we have a helpful guide that covers this in more detail: https://help.brandpush.co/en/articles/7016985-will-the-publications-be-indexed-by-google-semrush-and-ahrefs Let us know if you need help with anything else, and we'll do our best to respond as soon as possible.



