Swagify.comReviews of brandnex.com

Customer service was excellent very easy to get in touch with. prices and quality are the best around would definitely order again.

I wish I didn't have to select even 1 star. They deserve NO stars. Terrible customer service. I ordered our temporary tattoos May 22 (with a promised delivery of June 9) - and they still haven't arrived. I've been given the run-around with trying to get a refund as I've given up actually receiving the product. I've filed a complaint with the Better Business Bureau of Houston, TX. I suggest anyone who has a complaint against Brandnex do the same. They have several complaints already against them on the BBB website (and an F rating) and I regret not checking that before I ordered from such a disreputable company.

Ordered 2 sets of 200 tattoos each from Brandnex. I was impressed when notified that the 1st set had shipped on the same day as ordered. But when they were received, there were only 158 in the pkg (and someone at Brandnex had actually cut 2 tattoos off of one sheet before shipping them). I made several calls to Customer Service over 4 days ... lots of promises about resolving the issue including 1 promise from [Name] that the missing labels were already shipped with the 2nd set (which wasn't true). Finally, [Name] told me that that the missing tattoos were produced and would be shipped that day (and I received a shipping notification that day) ... but he also implied that I was lying about not getting all 200 of the 1st set. Wow, unbelievable !!! I must say that the quality & prices are great and the production & shipping timeframes were outstanding on what has been received so far. But I'm not impressed a Customer Service group with promises made but not kept. And, who calls their CUSTOMERS "liars"??

I just made an order of 100 wristbands today and made a little mistake. I gave them a call even though i know it was closing hour. Surprisingly one of the worker, or manager called me back before he's about to leave to discuss the issue i had. He gladly changed the order for me and ensure that he'll call me back tomorrow to discuss further details. I'm amazed that this company actually care about its customers. Will order more products from here in the future.

I ordered wristbands from Brandnex.com for a company event on a Friday "late" afternoon at the best possible price thanks to the rep. AK and I received the wristbands early Monday morning in the mail. That was the quickest I've received anything I've ever ordered online. Thank you Brandnex for making my experience the best!

Initially, I wasn't impressed. There was confusion with my order. It was delayed by a full week. The leadership seemed disconnected. I initiated every contact. But I will say, my final interaction with a gentleman by the name of A.K., clearly a customer center leader, answered my questions and resolved my issues. He made certain that I would be refunded for the shipping and production delays and even provided me with extra product as a courtesy. This was my first transaction with Brandnex, and because I'm in the process of launching a brand, so getting the product in the hands of my team was critical. Overall, I got what I needed from Brandnex, and I must say, me and my team are quite pleased.

I made an order and then realized I mispelled a word, contacted Sarah and she was able to fix it for me without any trouble. Thanks Sarah!!!!

We were ordering wristbands to honor the memory of my daughter's boyfriend, who died of brain cancer at a very early age. The wristbands are to be sold at school in an effort to raise money to send a child to Ronald McDonald Camp. My son, who works in the sports business, assisted me in ordering them from Florida,but I had a question or two about the process. I called Sean and he immediately set my mind at ease with his professionalism, customer service and disarming personality. He not only answered my questions, but much to my surprise, upon receiving the shipment - all, by the way, in an extremely expeditious manner - I not only was blown away by the quality, but I also humbly noticed that Sean had voluntarily - and at his cost - added two Guardian Angel icons to the wristband in a gesture of compassion. Needless to say, I am extremely pleased by both the quality of product and service, but also by the professionalism and class displayed by Sean and his company. I would recommend them to anybody. Thank you Sean.