Santy
Bad company. No logo or refund had being made.
On March 14 request a logo Design. After apsking for the copyright to the logo they tried to upsell me $200 to $500 for a copywriter license. Since I declined that I asked them to cancelled everything before any logo was done. After talking to 2 different account managers I was told the refund was not going to be an issue. They have a 100% money back guarantee. As April 28, they stop responding to my email, no logo or refund had being made. Bad company, bad service. Don't trust them. Update: May 31 On May 29 Branding Agency Inc reached out to me on Trustpilot and asked me for my order details. I provide them with my order info. It's being 3 days. Will post updates of they resolve my issue. June 2 I open a "charge back" claim on my account. My bank denied it because the "merchant provide evidence of payment and delivery". I asked my bank copy of the evidence and discussed it with the bank Fraud department manager. To our surprised, Branding Agency Inc summited a falsified conversation using some "Logo design cafe" message service between me an some "Alan Thompson". Not only they staged a conversation, also the desings they showed on the slides had nothing to do with the logo design I hired them for. I don't know if this was just a deceiving act of some untrustworthy employee or the whole company but is just a extremely unpleasant situation. I'm please to say that my bank sided with me, provided me with a copy of the "falsified evidence" an are processing the "Charge back".




