BrandersReviews of branders.com

Branders customer service is absolutely horrible. Their service is very slow and the print quality is very poor. In such a competitive market there are many other options. Don't be fooled by their pricing. They do things like charge a setup fee each time you place an order, even if it is the same product and design. They say this is because their vendors charge this. So this must be a third party printing company that doesn't do printing in house. Again, very cheap quality and poor service.

Bought magnifiers with lights (slide out & light comes on) and the light stays on when closed when it should shut off. My wife called Branders.com immediately as we were giving these out as a little gift to our customers and needed this problem fixed quickly. The non-customer service answered the phone and told her to check them all and they would see what they could do on getting them replaced or a refund. I have no time now to get them replaced or do anything else. I say buyer beware as you will receive an inferior product with inferior service to match!

I have never been treated with such disrespect as I have with this company. Out of the 4 orders I made. Two were late, one had such terrible quality we couldn't use them, and I still haven't received the fourth after over a month! Every time an employee doesn't want to deal with you they send you to another who dodges your emails and calls. They are impossible to reach and extremely rude. I received a confirmation for my order and later found out the color was out of stock. Fine. So I order in another color. Turns out that is out of stock. Try again and it's damaged. When I called to ask if they had more in stock they lied and said no when their website said otherwise. Honestly please save yourself the frustration and choose any company other than Branders.

I have purchased from Branders for 15 years and all of the sudden they suck. 76 of 100 pieces of my order were not correct. They argued for a month trying to pass off a $50 in store credit as adequate. In addition: the web site doesn't allow you to compare or save ideas anymore. The customer service rep doesn't want to help find things or explain things and defaults to guessing. Their customer service ticket system is difficult.They surprised me with $200 in production charges for full color screening instead of the two colors I ordered. It took a month of arguing to get a partial refund on an order over 75% incorrect AND I didn't have product for my event.

I had a logo printed on some drinkware. It showed up on time, but the quality was atrocious. 16 of the 36 shot glasses contained some sort of black and red paint scrapings throughout, one glass was actually cut, some had bubbles in the glass, and one was actually chipped. To their credit, a ticket was submitted. But then communication dropped. Multiple emails, messages, and calls went unreturned. Eventually I got frustrated at the lack of care and just decided to forget the whole thing and try another place. Kirby D was my salesman. What a waste of setup fees ($100).

I used branders.com to order some promotional materials for a trade show my company was participating in. Initially my experience was positive. Then the order was not received by the promised date and I was told I would not even receive it in time for the event. I was only offered a 25% refund which due to poor communication led to my order being entirely cancelled. The result of this was me receiving no promotional items and still paying for more than 75% of the order cost. We also had to rush order new promotional materials from a local company in order to have any branding items at the trade show. The only resolution I was offered was a partial discount if I would place another order. Needless to say I refused as I never received the first order I paid for, I will look elsewhere for my future branding needs.

Buyer beware. I received a call wanting me to reorder a product I had ordered a few years ago for the same cost. They insisted I pay upfront with a credit card. It arrived and was the wrong product and made from a different material. They refused to correct it.

I have placed 2 orders prior to my last. 1st order, rep was polite and nice to work with and well versed on the items. 2nd order, new rep knew nothing about what I was talking about, kept stopping to ask questions to fellow employees while on the phone with me still. I over looked it since it was a re-order and could be a new employee. Last ALMOST order- Tried to order the same hats as before however a new logo. The rep that called me was so rude and unprofessional it was very off putting. He proceeded to tell me that I failed to make payment correctly online, when in fact I never tried yet (waiting for a confirmation on my end ) after I told him that I was told I needed to make payment now and to add his name to my form so he would get the credit. The rep also continued to call the incorrect number (number 2 listed) after telling him not to call the second line unless after hours. I am happy to NOT be working with them and will not be working with them ever again.