BrandersReviews of branders.com

If there was a no star option, I would choose that! Our nonprofit organization used Branders.com for the first time to put our brand on some suckers for a upcoming event. This company not only charged us twice for 2x the amount of product we ordered without permission, but also refused to fix their mistake as the second order (which we did not make nor authorize) had already been sent to production. Here's the kicker: not only did we have to pay for an additional order we did not make, the second order won't even be delivered in time for our event! Our nonprofit regularly orders things like this with our logo on it and I can guarantee you that Brander.com just lost any future orders from us and anyone we work with!

Upon arrival of an order of 288 custom beer glasses it was apparent that they were packed while the paint was still wet. Over 90 % of the product was unacceptable. Customer service tell you that they will take care of you within 48 hours but no one ever responds. Guess i should have looked at their reviews before ordering as this appears to be a common complaint.

I am extremely dissatisfied with the product (socks) I ordered for an event for KIDS (400 pairs). The proof I approved was exactly what I wanted. However, the product I received was nothing like the proof I approved. The lack of help from the company is frustrating and disappointing. I was told I would get help in the next 24-48 hours, how does that help? I have had to call 5 different numbers before I could reach someone. When I asked for the supervisor she told me she could NOT help me, but that I can wait 24-48 hours for a return call. At this point there is no time to fix the error this company made with the socks. I asked for them to make it right by refunding the money of this large order, but was told that I had to wait till the claims department called me back within the 24-48 hour timeframe. However, my event is this Friday the 24th of March. I had high hopes and I am completely let down by BRANDERS.

"I operate a non profit and have used Branders.com many times. My last order went wrong but they ultimately fixed it. I placed 2 orders in late November 2016. One they had to cancel and the other one was for $825. They have kept my money for over 90 days saying that the bags were on "backorder". I finally called them yesterday and asked where my bags were since they have had the benefit of my $825 since the end of November (90 days). They said they would be delivered in 2 weeks. So today they called and said the order would cost another $300 if I wanted it because the embroidery was more expensive. They said they would lose money on the order if I didn't pay more. They said I took advantage of a 20% discount when I placed it and they wouldn't be profitable on the order if I didn't pay more. ARE YOU KIDDING ME WITH THIS?????????? This company cheats people, holds $824 of a non profits money for 60 days and then tries to back out of the order if I don't pay MORE. DO NOT NOT NOT NOT NOT ORDER FROM THIS COMPANY. I am a Senior Vice President at a Fortune 500 company and run sales. When my company messes up with a valued customer we FIX IT. We don't hold their money, cheat them and then cancel their order. If we have to take a loss on an order due to OUR mistake then we do that. Not BRANDERS. Do you want to know what they offered me??? 15% off my NEXT order. ARE YOU KIDDING ME? Why would I EVER give Branders any more of my money when they've effectively taken out a LOAN from me for 90 days, used my money and refused to process the order that they took and priced? I didn't create my own price for the product that I ordered. Please whatever you do, go to another company to place your order. Especially if you are a non profit because every dollar counts. I will be turning this company into the Better Business Bureau and writing as many reviews as websites that take reviews exist. Just please do yourself a favor and click off this website and do not spend your hard earned money with a company this dishonest."

Tried to get an order for water bottles. Was charged a royalty fee and wasnt told that i had to pay the fee which put a hold on my order. I wasnt able to get the order in time. Customer service was very uneducated and didnt know what was going on. They also had to get everything approved by ten different people. Wouldnt recommend them!

We ordered beach balls to hand out at the lake for fourth of July weekend. After getting the beach balls we noticed the spelling was wrong on the print. I contacted customer service they told me that the artwork we sent was correct but they sent the proof back wrong and we shouldn't have approved it. The best they could do to make it right is give us a $25 credit on our next order on a $135 screw up. Feeling very unsatisfied with branders.com, their customer service, and will never look to them again for our company's giveaways. Order number was BR40798

After reading several reviews, I decided to place an order with this company for drawstring bags. I placed my order on the 4th. My expected shipping date was the 13th. After approving my art, my date got pushed back to the 25th. I called to get a shipping date prior to my event (22nd). They assured me it would arrive before then, but a day before my newly given arrival date, the product had not even been made. Extremely disatissfied.

I placed 3 different orders with Branders for about 5,000 cups total. One order was incorrectly printed with 2 different logos when the approval was for 1 logo on the entire order. I got the run around from 3 different people he said/she said when the approvals clearly state the order #'s and what logo went with each order. Overall, it was a horrible experience and I would suggest to use a company that will correct their own mistakes and provide average customer service by fixing the problem they created. I had to dispute this order that was not fulfilled with my credit card company because Branders would do nothing about it.