Alex H.
Brandable Box is a Complete Scam Website
Complete scam website. All the reviews on their website are fake and they create them themselves internally. I ordered boxes over a month ago. After they did't ship within 10 days I emailed them just to follow up and see what was going on. They couldn't provide any actual specifics regarding my order status but did say within the month they would be completed. I patiently waited AN ENTIRE MONTH. Still heard nothing or saw any updates. I then email them again to just follow up. Same exact thing, couldn't provide any actual specifics and just told me to keep waiting. This company literally just takes customers money and doesn't ship their products. I don't want to see anyone else lied to, mislead or victimized by this companies lies anymore. After commenting this truth on their social media pages they blocked me and deleted my comments. They are all around max level shady
Response from Brandable BoxMay 12, 2020
Hi Alex, we understand you're looking to help other customers. We take full responsibility for our order delays and have apologized over email but want to apologize again that our delays affected your order. We've since canceled and fully refunded your order after confirmation from you. Please note that we are explicitly clear on our site about our current delays and are working to take care of each customer affected by these delays. We did offer to cancel your order several times after being transparent about our current situation and how we were not able to pinpoint where your order sat in our production queue. We appreciate that you gave us a chance and we're sorry again that we could not fulfill your order in a timely manner.