Branch Furniture Reviews | Read Customer Reviews of branchfurniture.com

Branch FurnitureReviews of branchfurniture.com

3.579 reviews
Furniture Stores
147 W 26th St, New York, New York

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Branch Furniture

About Branch Furniture

At Branch, we make it easy for people and teams to build a beautiful workspace where you can feel and work your best.When it comes to high-quality office furniture, the issue is middlemen. Buying from traditional furniture dealers means navigating unclear pricing, complicated options, and markups up to 50%. There’s also no way for your office to adapt as your team grows: your furniture, your problem.That’s why we founded Branch: to make it easy for people and teams to create inspiring offices. We sell direct, so our collection costs half as much as premium furniture of comparable quality, and design our products with your well-being and work day in mind. If you're a team, we provide end-to-end service: space design, delivery, white glove installation, even the ability to trade in used furniture when you move or grow. We believe it’s a better approach to the way we work today.

Branch Furniture (branchfurniture.com) has 79 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: branchfurniture.com
Website: branchfurniture.com
Category: Furniture Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Branch Furniture reviews

Showing 45 reviews with 5 stars · Clear filters

A Y.
May 17, 2023
Excellent customer service
Excellent customer service. I had some issues with my office chair. The customer service was beyond helpful to sort out the problem. Highly recommend this brand!
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Garrett R.
Apr 28, 2023
Their customer service was stellar!
Their customer service was stellar!
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Michael S.
Apr 12, 2023
I'm very happy with both the quality of…
I'm very happy with both the quality of the product (desk chair) and the amazing customer service I received. The original chair I purchased had an issue and Tom at Branch was immediately responsive and helpful. He sent me a new and improved chair and followed up all along the process. Customer service like this is rare! Now i'm sitting comfortably and working away:) Thank you Tom and Branch!
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Jerry N.
Apr 6, 2023
Excellent Customer Service
I own an Ergonomic Chair from Branch Furniture. I spilled something on the seat cushion and needed to get it replaced. I contacted Branch customer support and Austin J returned my message promptly. Not only did they offer to replace the cushion, they also shipped it to me for free! This was one of the best customer experiences I have had with a brand in many years. Thanks Branch! Thanks, Austin! I will definitely be doing business with you again.
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Sawyer
Apr 4, 2023
High Quality Product & Customer Service
I work from home and have quite a few hobbies that require sitting at my desk for extended periods of time. After using Branch's ergonomic chair every day for months, I can honestly say that I am completely satisfied. The chair was very easy to assemble and the cushion has plenty of padding to ensure you are comfortable throughout the day. The price of the chair is actually in line with what I've recently seen at many department stores, but it is far superior in terms of quality. Should you need to contact customer service for anything, they are very reasonable and quick to respond. They went above and beyond to remedy a situation I had from shipping and have exceeded my expectations. If you're in the market for a new chair, I'd highly recommend giving Branch a try.
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