Branch FurnitureReviews of branchfurniture.com

I ordered the Ergonomic Chair. It is fantastic, good looking, comfortable, and adjustable in all the ways I needed. Instructions for assembly were clear and easy. It's a high quality product. Best of all, the customer service was exceptional. They were responsive to my questions before ordering, giving me the very specific measurements I needed to make sure the chair would fit. After assembling the chair I noticed a tear in the fabric - cant say if it came that way or if I damaged it while putting together. They offered and quickly supplied a new seatback. The customer service and communications were the best I have experienced in decades.

I recently purchased an ergonomic chair and a standing desk from Branch Furniture, and I couldn’t be happier with my experience. The product quality is exceptional — the chair offers excellent support and comfort throughout the day, and the standing desk is sturdy, smooth to operate, and beautifully designed. What impressed me even more was their customer service. It’s genuinely the best I’ve experienced. The team was responsive, friendly, and incredibly helpful from the moment I placed my order to the delivery and setup. They made the whole process easy and enjoyable. I highly recommend Branch to anyone looking for high‑quality office furniture and a customer service team that truly cares. I’ll definitely be returning for future purchases! They have Outstanding Quality & Customer Service.

I did a lot of research for a sit stand desk, and Branch was at the top of my list. They did not disappoint. The staff was amazing in the San Francisco store. It was great to be able to go in and actually look touch and experience the product. The quality is superior! My desk came within one week and the directions were very easy to follow for assembling. I can’t say enough about them or my desk, which I absolutely love

When I initially purchased my chair the height mechanism was not working. I reached out to Customer Service and Austin was helpful in ordering me the replacement piece. When I had issues removing the faulty piece he ordered sent over all new parts and I was able to fix my chair! He was patient and understanding throughout the whole process!

This company has the BEST customer service! My chair is both beautiful and incredibly comfortable. I get constant compliments from clients who visit my recording studio—three of them even bought the same chair after trying mine. The quality and craftsmanship are outstanding, and I’d happily buy from this company again and again.

The support team is great, and they are very responsive despite not having a phone number. I was getting replies to my follow up emails in under an hour which is pretty crazy. The chairs look nice, are easy to assemble, and are great value considering you get a 7 year warranty. I have the Ergonomic Chair Pro, and it's been great thus far in the roughly 3 weeks I've had it. My only wish is that the arms were narrower, but not all brands can pull off the Steelcase Leap arms. Maybe some of these other people just have expectations that are too high, but a same day response, and quick follow ups are more than enough for me. What more could you want?

Very responsive customer service. Can’t understand some of the other ratings I’m seeing here - they have been great, at least if you know how to use email (haven’t tried by phone so can’t speak to that) I really like my chair: it’s attractive and the build quality seems fine to me. Went together pretty easy for me. Would buy again and recommend to friends.

Branch far exceeded any expectations. The ergonomic chair is comfortable, adjustable, and gorgeous to boot. I had an unfortunate accident and the company is sending me a replacement seat; a totally unexpected gift! I will purchase from Branch for my next office need. Run; don't walk. Branch makes beautiful furniture that it stands by.