BrainwikiReviews of brainwiki.com

Response from BrainwikiOct 19, 2026

Hi Zin Min Wai, that's something I want to look into personally. I've already requested your details from Trustpilot to help locate your account, but to speed things up, could you email us at [email protected] with the email address you used when you signed up? Once I can find your account, I'll look into the charge and what you were shown at the point of purchase, and make sure this is resolved for you properly. - Alex, Customer Experience Manager, BrainWiki

Response from BrainwikiOct 8, 2026

Hi Umar, thank you for sharing this. On cancellation, I'd genuinely like to make sure you have a clear path if you ever need it. If you could reach out to us at [email protected] with the email address you used to sign up, I'll personally look into your account. We've also requested your details from Trustpilot so we can try to reach you directly. - Alex, Customer Experience Manager, BrainWiki

Response from BrainwikiOct 6, 2026

Hi Jean, thank you for sharing your feedback. I've just sent your results directly to your email, so you should be able to access your full score breakdown there. If you have any trouble finding it, feel free to reach out to us at [email protected] and we will be happy to help. - Alex, Customer Experience Manager, BrainWiki

Response from BrainwikiOct 4, 2026

Hi Dmitry, I'm really sorry to hear about those charges. I want to look into this personally, but I haven't been able to match your Trustpilot account to an order on our end yet. I've also requested your details from Trustpilot to help investigate. Could you email me directly at [email protected] with the email address you used when you signed up? Once I have that, I'll dig into what happened with your billing as a priority. - Alex, Customer Experience Manager, BrainWiki

Response from BrainwikiSep 29, 2026

Hi there, I'm sorry to read this, and I want to understand what happened. A review this strong tells me something went genuinely wrong for you, and I'd like the chance to look into it personally. I wasn't able to find your account from the Trustpilot review alone, and I've already requested your details from Trustpilot to help track it down. In the meantime, if you could email us at [email protected] with the address you used when you signed up, I can get straight to the bottom of this for you. - Alex, Customer Experience Manager, BrainWiki

Response from BrainwikiSep 17, 2026

Hi there, I'm really sorry to hear you were charged in a way that felt unclear or unexpected. A $25 charge that wasn't properly explained before you committed to it is a legitimate concern, and I don't want to brush past that. I'd genuinely like to look into what happened with your account and make sure this gets sorted out for you. Could you email us at [email protected] with the email address you used when you signed up? I've also requested your details from Trustpilot so we can try to locate your account from our end. Once I can find you in the system, I'll look into this personally and quickly. - Alex, Customer Experience Manager, BrainWiki