BrainTap IncReviews of braintap.com

Very bad customer experience. Said they were refunding my yearly subscription, then said they wouldn't.

I bought the system because I have I am a light sleeper and having very little (if any) REM sleep. They claim that the use of Braintap should detox the brain in the same way as REM sleep which was what make me very interested in their product. I also had a similar device in the 1990s that was much less advanced but the principle was the same. In the beginning I was very excited because I found that the same amount of daytime rest was much more effective when I use the Braintap while resting. But the china plastic smell of the headphones was so strong so I nearly got a headache. I also think their subscription model is just way too expensive even if it worked well. I am a Christian and I also don't like the stupid new age style of the sessions. I end up listening to the ones without any talk because that worked better for me. Later on it went terrible. When I used it, I felt the risk of forgetting to breathe. The relaxing effect was so strong. I was gasping for air several times in a 20 minutes session and in the end I could not relax at all when I used it because of the anxiety for not being able to breathe. I am not using it anymore.

Brain tap does not stand behind their products. I was at the Biohackers world expo in Miami 11/1-2/2025 Brain tap had a booth. My business partner and I tried the product on 11/2/25 we liked the device. We bought two for our clinic Biohack Wellness Medical Clinic. We returned home late Sunday 11/2. 11/3 I plugged my Brain tap in to fully charge. I read the instructions. I used the download to listen to my first meditation series. The visors lights were not working. I went to the website to the help/support section and went through all the steps to troubleshoot this issue. The lights never worked I was sold a defective device. The lights are supposed to work that’s part of Brain tap technology. I tried two more meditations to listen to. The visors lights did not work. On the third download, I heard a pop and the light flashed and then the lights from the ear pieces were no longer working. I sent an email to support on Tuesday. I waited a day and never heard back from them. I called them on Wednesday morning and I spoke to someone. She only offered to have the device returned at my cost and they were going to try to repair it. I was not satisfied with that. I have made two more phone calls to CS and three emails to support and they are not willing to stand by their product. I own two companies and I provide the best level of customer service. If I were Brain tap, I would’ve immediately paid to have the device returned and shipped a brand new one. Especially at this price point $800. I will not recommend this product to anyone just for their customer service.

I loved using brain tap. After surgery and I was in a lot of pain I tried putting it on with one hand and broke the visor. The piece would of been cheap and easy to replace. Since I did not buy the unit from them, they would not support there product nor would they provide the piece that was broken to purchase. I forgot to cancel the subscription Today they charged me $260.00 for the next subscription and would not reimburse me. I have a broken unit and I paid for a useless subscription for a year. If you think the customer service left a good taste in my mouth, think again. Customer service and taking care of there customer is low on the list. They just want a lot of money for a cheap product that they don't really support themselves

This product is junk. Paid $600 for the headphones, and the first pair lasted less than 8 months. They honored the warranty and replaced them, but the replacement lasted only 5 months. I contacted them (still within the warranty) and they gave me a hard time. They took it, claimed they “fixed” it, and sent it back—still dead. This is how they treat customers: lie, send back a broken product, and call it fixed.

I signed up for a free trial of the app. I canceled right away because it didn’t seem like something I would use. I emailed to confirm the account was canceled and was assured it was. I later saw that I was changed for a full month. Dealing with customer service to resolve this has been infuriating, unprofessional and wasteful. They still have not resolved the issue even though they admit there was a glitch in the system

I was very careful to mark my calendar the day before the end of my 2 week trial. I tried the sleep program once and had a terrible night. On the day I needed to cancel I went into the app and cancelled my account as that was the only option they had. Brain Tap charged me for the year and won’t reimburse.

A very bad experience. I purchased the app and headset after a friend recommended the product. I was unable to tolerate the flashing lights of the headset due to a nerve issue in my head and neck. I returned the headset after 10 minutes of use and two days. They charged a 15% restocking fee (over $100) and refused to refund the purchase of the app. “It’s their policy” they said. The customer service people are polite in their emails but they didn’t do squat. No customer service at all, just flowery emails. What a crappy company. DO NOT BUY ONE OF THESE!!!