Thomas
Massive Scam
I completed a £1 IQ test on two different email accounts, one for me and one for my partner, and now I have been charged £80 (two £40 transactions)! This wasn't made clear to me when I made the £1 purchase. This was a subscription trap and violates UK consumer protection laws and is illegal! There isn't even a section on there website to cancel the subscriptions. I have already emailed them trying to claim a refund for both transactions and am waiting for a response. I will update as soon as I hear back.
Response from BrainsmateSep 14, 2026
Dear Thomas, Thank you for bringing this to our attention, and we deeply apologize for the frustration and stress caused by the double charges on your accounts. We take any concerns regarding billing transparency and compliance with consumer protection standards very seriously. It is never our intention to create confusion with our payments or subscription terms. Because you have already emailed us, our support team is prioritizing your case right now. Please check your inbox shortly for direct written confirmation from [email protected]. Customer Support Team BrainsMate