BrainsmateReviews of brainsmate.com

Response from BrainsmateOct 25, 2026

Dear Gary, Thank you so much for reaching out and sharing your experience with us! It is completely natural to approach online cognitive assessments with a degree of skepticism, which is why we are especially delighted to hear that your experience surpassed your expectations. Our team strives to create a structured, engaging, and transparent platform, and knowing that we earned your trust means a great deal to us. Thank you once again for taking the test and for your kind words. If you ever have any questions about your results or account, please feel free to reach out to us at [email protected]. Best regards, Customer Support Team BrainsMate

Response from BrainsmateOct 25, 2026

Dear Denise, We would like to investigate this charge and assist you directly with a refund. To help us locate your profile in our billing gateway and process your refund request, please reply to this email or contact us at [email protected] with the following details: The email address registered with your account/test A screenshot or copy of your bank transaction showing the €39 charge Once our support team receives your details at [email protected], we will prioritize your ticket and work to resolve the transaction right away. Thank you for your patience while we get this sorted for you. Best regards, Customer Support Team BrainsMate

Response from BrainsmateOct 25, 2026

Dear Brian, We are delighted to hear that you found the test to be a good experience. Creating high-quality, engaging cognitive assessments is our top priority, so knowing that you enjoyed it means a lot to our team. Thank you again for choosing BrainsMate, and we wish you a wonderful day ahead! Best regards, Customer Support Team BrainsMate

Response from BrainsmateOct 25, 2026

Dear Shawn, We are thrilled to hear that you had a great time using BrainsMate. Creating an enjoyable, engaging, and rewarding environment for testing cognitive skills is our main focus, so hearing that you had such a positive experience truly brightens our day. Thank you again for choosing BrainsMate, and we wish you a fantastic day ahead! Best regards, Customer Support Team BrainsMate

Response from BrainsmateOct 25, 2026

Dear Mihaita, Thank you so much for taking the time to leave such a nice review! We are delighted to hear that you found the test nice and clever. Our team works hard to craft smart, engaging, and well-structured cognitive tasks, so knowing that you enjoyed the experience means a lot to us. Thank you again for choosing BrainsMate, and we wish you a wonderful day ahead! Best regards, Customer Support Team BrainsMate

Response from BrainsmateOct 25, 2026

Dear Trent, Thank you so much for taking the time to share your review! We are thrilled to hear that you found the testing process smooth and easy to navigate. Delivering an intuitive, seamless, and high-quality user experience is our top priority, so receiving positive feedback like yours is greatly appreciated by our whole team. Thank you again for choosing BrainsMate, and we wish you a fantastic day ahead! Best regards, Customer Support Team BrainsMate

Response from BrainsmateOct 24, 2026

Dear Aadil, We’re sorry to hear about your experience and understand your frustration regarding the subscription terms and cancellation process. We take transparency and customer feedback seriously, and we apologise if the terms were not made sufficiently clear at the time of your purchase. Please contact our customer support team at [email protected] so we can review your case, assist you with cancelling your subscription, and address any concerns about the charges. Thank you for bringing this to our attention. Kind regards, Customer Support Team BrainsMate

Response from BrainsmateOct 24, 2026

Dear Lander, We’re sorry to hear about your experience and understand your concerns regarding the charges. We’d like to look into this matter and clarify why the £40 payment was taken. Please contact our customer support team at [email protected] so we can investigate and help resolve the issue as quickly as possible. Kind regards, Customer Support Team BrainsMate