Lucas W.
Scam and difficult cancellation
They use a small 1 time payment of 1 pound to trap u into a subscription where they then charge 39.99, the clause is deceptively hidden and is only shown after the initial payment, do not use this website. The cancellation process is difficult as there is no way to cancel and they refuse to give refunds Edit: They have given a partial refund but they are refusing to pay the remaining 39.90 so I am actively taking legal action
Response from BrainsmateOct 8, 2026
Dear Lucas, We apologize for any frustration or difficulty experienced with our platform. We aim to keep our terms clear: information regarding the £1 introductory access and the subsequent £39.99 recurring monthly membership is presented at checkout and detailed in our Terms of Service in the website footer. Regarding cancellation, our system is designed for direct access: account cancellation can be completed instantly without logging in by using the automated cancellation tool on our support page with the email address used at purchase. If you require further assistance please reach out directly to [email protected]. Best regards, Customer Support Team BrainsMate