Sandra K.
Looks like a complete scam
Looks like a complete scam! Be careful! I paid €1 for an IQ test, and a few days later I discovered that another €39.99 had been reserved on my card! I never knowingly signed up for any subscription or agreed to these charges. The most ridiculous part is that there is absolutely no information about an active subscription in my account and no option to cancel it. The only email confirmation I received was for the €1 payment, with no mention of €39.99. After reading the reviews, I realized I’m far from the only person who has experienced this. So many people are complaining about exactly the same thing. How is this even allowed to continue? I contacted their support team today demanding a full refund, but I haven’t received a response yet. I’ve also filed an official dispute with my bank. If they don’t return my money, I will contact the European Consumer Centre and the relevant consumer protection authorities. I believe these subscription practices should be investigated for compliance with EU consumer protection laws. I demand a FULL refund of my €39.99! I would not recommend this website to anyone. Be very careful before entering your card details.
Response from BrainsmateOct 16, 2026
Dear Sandra, Thank you for reaching out to us, and we sincerely apologize for the frustration and concern regarding these charges. We completely understand how upsetting unexpected billing updates can be. We would like to clarify that when purchasing the €1 introductory test report, the terms outlining the automatic conversion into a recurring subscription after the trial period are detailed on the checkout page prior to payment. However, we understand that finding unexpected subscription details can be very stressful. To help us investigate and resolve this for you as quickly as possible, please write directly to our support team at [email protected] with your account email address and transaction details. Our financial and billing team will personally review your account, ensure your subscription status is settled, and examine your case. We appreciate your feedback regarding our interface clarity, and we are sharing it with our product team to improve transparency. Best regards, Customer Support Team BrainsMate