Karl S.
Sign up scam
Signed up to an expensive recurring subscription without consenting. I even emailed right after I did the original IQ test and told them if I had unknowingly been signed up to a subscription that I wanted it cancelled immediately. now I have been charged $39.99 USD a week later. They replied to my email(went to spam) saying sorry to see you go but before we cancel please tell us why, which was all in bold, emphasising they wouldn't cancel based on my email. I also checked on my iphone after I did the IQ test and no active subscriptions showed up. This is complete rogue company behaviour. The whole business model is tricking people into a subscription and getting as many payments out of people as possible before they realise they were signed up.
Response from BrainsmateOct 19, 2026
Dear Karl, Thank you for reaching out. To review your account details, check your previous correspondence, and handle your subscription status or billing inquiry securely, please write directly to our dedicated support team at [email protected]. Our team will review your message and assist you further via email. Best regards, Customer Support Team BrainsMate