brainlearns.comReviews of brainlearns.com

Response from brainlearns.comJun 2, 2025

Thank you for your feedback and I’m very sorry for the confusion and inconvenience caused. We have already issued a full refund for your purchase — please check your account to confirm. I also want to take a moment to clarify the situation so there’s no misunderstanding: The program you purchased was originally bought from the official sales page at full price multiple times. However, the author of the course only releases content gradually (1 lesson per week over 12 weeks) to all paying customers — not just through us. Unfortunately, our internal customer account has been banned multiple times by the author for reasons beyond our control. Despite trying to reach out to them as a customer, we received no response, and it seems they are extremely strict with access policies. We absolutely understand your disappointment, and we took immediate steps to refund your order as soon as we confirmed the issue. If possible, we kindly ask you to consider updating or removing your 1-star review on Trustpilot, as it deeply affects our business reputation. We’re a small team doing our best to provide learning access, and your understanding would mean a lot to us. Thank you again, Martin, and please let us know if there's anything else we can assist with. Warm regards, Alex, Admin

Response from brainlearns.comApr 20, 2025

Hi Nick, Thank you for bringing this to our attention. We take copyright concerns very seriously. Our team has recently taken strict action to remove any third-party content that may have violated copyright terms, and we are now carefully reviewing all content to ensure full compliance. We deeply apologize if any of your work was affected — that was never our intention. If you could please contact us directly, we’d like to work with you to resolve this matter as quickly and respectfully as possible. Your feedback helps us improve and ensure transparency in everything we do. Best regards, Alex

Response from brainlearns.comApr 20, 2025

Hi, We’re truly sorry to hear about your negative experience and we appreciate your feedback. Please rest assured that we are not a scam. We understand there may have been some confusion regarding delivery or access, especially during holidays or for newly launched products. We’re currently improving our system to ensure faster access and clearer instructions for all purchases. If your issue has not yet been resolved, please reach out to us at contact page, and we’ll do our best to assist you right away. We value our customers and would love a chance to make this right for you. Thank you again for your honest review — it helps us grow. Warm regards, Alex

Response from brainlearns.comFeb 20, 2024

You purchased on Tue, Nov 14, 2023, at 12:33 PM. We have checked the order and completed it with the download link on Tue, Nov 14, 2023, 12:45 PM Hope you have downloaded it and please rate it for me.

Response from brainlearns.comApr 20, 2025

Hi, We’re truly sorry to hear about your negative experience and we appreciate your feedback. Please rest assured that we are not a scam. We understand there may have been some confusion regarding delivery or access, especially during holidays or for newly launched products. We’re currently improving our system to ensure faster access and clearer instructions for all purchases. If your issue has not yet been resolved, please reach out to us at [your email], and we’ll do our best to assist you right away. We value our customers and would love a chance to make this right for you. Thank you again for your honest review — it helps us grow. Warm regards, Alex