Joanne D.
Disappointed and unimpressed with the lack of professionalism …
Im sorry but I am very disappointed with the exchange policy for Push Meta thumb brace. I purchased the wrong size but did not realize this was the problem for about 2-3 weeks. I re -measured my hand and then ordered the next size -and returned the smaller Brace. I was denied a refund because Troy , the service rep , said it looked “used “. I did not expose it to water and hardly used it because it was painful to wear. If I could have been fitted by staff or a Dr before purchasing this would not have happened - but that was not possible with this product that can be purchased without an Rx .
Response from BraceLabAug 4, 2023
Thank you Joanne for your feedback. We apologize for the experience you had.




