BPASReviews of bpas.com

We have a Veba account. The requests are ridiculous. The amount of time spent on this is almost a full time job in retirement. Their website will only take 4 documents & then you have to fax or mail. I am not sure why everything is so difficult. The money is ours Such a poor customer experience. An example is when you go online you have type in a code when seconds later you go to print, they as for the code again. Exasperating. Would not have participated in this program if we had any information about their processes. It is our money. So unfortunate. They need a much improved website.

Our 401k was through BPAS and it's been a terrible experience. The customer service is beyond bad....can we give negative stars. We tried getting on to the website, and could not. Called and spent hours on the phone waiting multiple times, only to get rude and unhelpful opertators. They would not assist us as we could not "verify" the account. Turns out some one had entered information incorrectly on their end. We had to jump through hoops with rude people to get it fixed. As we've tried remvoing money from BPAS to transfer it they make it extremely hard. Multiple contacts required, all the while waiting excessively long time on hold, and getting rude people on the phone. Terrible company, avoid them if you have a choice!!

BPAS is the worst. I have an VEBA type HSA account with them, their portal is terrible, and if you upload more then 4 pieces of need documentation you have to fax or snail mail the rest in. They make any excuse they can to deny you your money. Their communication is awful!

INVESTORS BEWARE!!! I wish there was a way to give zero stars. It has been 6 weeks since I submitted a withdrawal request and I have not received my money yet. It took them over a month to process my request and then told me it takes 10 business days for me to receive it in the mail. How can they dictate how long it takes the post office to deliver mail? The check is coming from a few towns away in the same state. I made request because of an emergency. Needless to say, the lack of urgency made my situation even worse. If your employer uses this company, RUN don't walk away.

I had a lump sum buyout deposit was made and then reversed out of my account BECAUSE THEY DEPOSITED THE WRONG AMOUNT!! Causing my checking account to be in a hole and bouncing back ach withdrawals days of the havoc it caused meeee are still trying to be fixed because obviously these people are incapable of managing peoples finances and the company that hired them too handle my money!! Incredible nightmare of a mess and I’m infuriated with the situation they have caused the mess for me too cleanup!!

I DONT RECOMMEND USING THESE PEOPLE. THEY WILL STEAL YOUR MONEY AND MAKE EVERY EXCUSE WHY YOU CANT ACCESS YOUR FUNDS. Had to get HR involved because they will not release YOUR money. And don’t try to get a supervisor to help they have been rude and have no clue as to how to help you.

After my father passed away I've reached out to close his account after multiple attempts, and almost 9 months all they will tell me is we are taking care of it and that they can't talk to anyone about his account.

My experience with BPAS has been nothing short of a nightmare. They charge an exorbitant $50 fee just to allow you to access your own investments and transfer them to another institution. This is a blatant money grab that adds insult to injury. The process of transferring is marred by endless delays caused by BPAS requesting nonsensical proof and information about where to send the check. It's as if they're intentionally making it difficult for you to access your own money. Their website is a constant source of frustration, plagued by technical issues that only add to the headache. But the real disappointment lies in their customer service. The representatives are not just clueless; they are outright rude and condescending. It's shocking how unhelpful they can be. Furthermore, attempting to escalate issues to a supervisor is an exercise in futility, as they are never available to talk to. BPAS's relentless demands for additional information and their obstructionist approach make it feel like they're doing everything in their power to prevent you from accessing your own funds. It's your hard-earned money, and they should not be making it impossible to access. I'm not alone in my frustration; others have experienced similarly negative situations, with high fees, low returns, and an overall lack of transparency and customer service. If there were a way to pursue a class action lawsuit against this company, I'd be on board in a heartbeat. In summary, BPAS is a company that prioritizes profit over its customers' needs and convenience. I deeply regret that my employer chose to work with this company, and I would strongly advise anyone to explore alternative options for their financial management.