BPASReviews of bpas.com

You do not have "immediate" access to funds. Ever. It's been over a month and I can't even get the paperwork to fill out to request my money. It's going to be weeks longer, they will force a $75 fee for taking my money, and I think she said something like 20% for "taxes"

I have spoken with three different representatives, and each one initially told me my request would take 5–7 business days to process. Now I’m being told it will take 10–12 business days, and more likely the full 12 days. To make matters worse, if I want the check expedited, I’m expected to pay an additional $100. This has been one of the most frustrating experiences I’ve had with a company. The information has been inconsistent, the process has been unnecessarily long, and the lack of transparency has been extremely disappointing. I am very dissatisfied with the level of customer service and how this situation has been handled.

Lost 6k in the first quarter of 2025 on 135K portfolio supposedly in a moderate model. EVERY fund lost money. When i retired I Rolled it over into a Franklin mutual fund and made 5k since November. Took 2 weeks to roll it over

If speaking with customer services, get their name and your ticket number before hanging up! Requested balance distribution for my rollover IRAs from a previous employer over a month ago so I can consolidate with my Fidelity account, and still haven’t received the distribution checks from BPAS. Have called twice, and was told checks would be resent. Spoke with someone fairly competent in customer services a few days ago, and she claims that there’s no record of me calling or making that initial resend request. I have evidence of the phone call in my call log.

Horrible customer service!! People are rude, unwilling to explain exactly what they need as of receipts. They keep denying ever receipt I send in. Then they threatened to shut off my health care verba visa card. What kind of company threatens to stop a health service. Not a company I want to be part of. I tried to cash out and never use them again, but they refuse to cash me out.

This is the worst company to invest money with. They are letting my old employer keep our money tied up in the employers bankruptcy. Have not released it yet and is now charging us fees to have it!!!! I want my money now!!! And they will not release it, and they get away with this stuff because regular common folks cannot afford a lawyer! I hate this company!!!!

1 star because I can't leave a 0. Terrible customer service, NEVER returns communication. I'm just SOL because the company I worked for closed 10 years ago and they never worked with me to do anything. So I'm out $1000+. Don't use these people

HSA Reimbursements Don't bother, it is such a pain they want a receipt for everything, even your HMO copay. It's easier to pay out of pocket then submit claims to this company, so sorry our employer picked this company, hopefully we will switch to another company.