BoyamicReviews of boyamic.com

I have been trying to obtain a refund for a defective BOYA Mini 2 for over 10 days despite providing troubleshooting, tests, and the video requested by support. I am still being sent in circles instead of receiving clear refund instructions. I am very disappointed with both the customer service and the product quality. It does not work on mon iPhone 12 (iOS26.5) with the lightening reveiver. Update : Yes, I eventually received a refund. However, this only happened after more than two weeks of repeated emails, troubleshooting, videos, and constant back-and-forth. The refund process was unnecessarily long and frustrating. And I'm pretty sure I've got my refund because I left that review here and on other social media plateforms. Since then, I have been receiving repeated emails asking me to remove my Trustpilot review simply because I was refunded. I find this inappropriate. A refund does not erase the poor customer service experience I had. This review reflects my genuine experience. I have no intention of removing it, and I kindly ask BOYA to stop contacting me to request that I do so.

UPS delivered to wrong address and Boya is refusing to help me. They say contact UPS, and UPS says contact Boya. I filed a complaint, and the Order number is BOYA18932

The only thing that stops my product, the Boya Magic 4 in 1 getting 5 stars is the mounting point of the clip hinge, which is somewhat weak and breaks easily. That aside, the BoyaMagic does everything it advertises. I use it every day, both for live online yoga classes and for yoga on the beach when I use the camera receiver to feed into the microphone port of a PA speaker - it works perfectly. The sound is crisp and clear, the microphones pair and stay paired to whichever receiver I am using. With a choice of Lighning / USB C / and 3.5mm jack plug (Which I use an adapter to take up to the 1/4 inch microphone input) I am covered. The package itself comes with everything you need and I particularly like the mini clip-on wind covers. Customer service: Unlike a few reviewers here, I have had a very positive experience with customer service. My first BoyMagic wasn't recording properly on Lightning, with frequent dropouts. After I had sent them three recordings showing this happening, they didn't just replace the lightning adapter as I hoped, but sent out a completely new BoyaMagic microphoine set. Very pleased with my BoyaMagic, and I shall write directly to Boya to give them feedback on the hinge point.

Their plublicy says the products can be returned, but the truth is they do no attend the petitions, they just ignore you, their customer support does not answer your mails.

They sell microphones but cannot guarantee with which devices the mic's will be compatible with. Their customer's support is incredibly mediocre. In my case it ended with "just use it with your phone", since the mic didn't work with my DJI action 4. And then came the line "we cannot say with which devices it will be compatible with".

It was really frustrating regarding my attempts to get customer service assistance for the microphone I received as a Christmas gift. Boya mini 2, there is some technical problems the moment I opened it, it cannot connect to any device. I have been trying to contact customer service for information about the repair process. Initially, I sought the address of the repair center, which took quite some time to obtain. When I finally arrived at the location, I found it closed, and no one was there to assist me. After that, I reached out via email to inquire about the situation, only to be met with a barrage of irrelevant questions that seemed to sidetrack the entire issue. I sent them the receipt from Fortress, a reputable store in Hong Kong, confirming my purchase. To make it worst instead of resolving the matter, I was met with doubts about the receipt's authenticity. What really boiled my frustration was when customer service questioned the box that came with the microphone. I explained that I had already disposed of it, yet the inquiry persisted as if that detail was crucial to the repair. Now, to top it all off, customer rep informed me that due to their annual meeting, I would not receive a response for three to four working days. Are you kidding me? I just wanted customer repair centre address and instead this entire experience has been exasperating.

I purchased the BOYA Mini Wireless Microphone for iPhone and could not pair it with my phone. I tried to contact Boya through various means and eventually received a brief reply in Chinese. The translation didn't help.