BoyamicReviews of boyamic.com

Response from BoyamicOct 5, 2026

Hi there, Thank you for taking the time to leave your feedback. We are sorry to hear you have had ongoing issues with your BOYA Mini 2 microphone. We would like to clarify that your purchase was made through **Dexter Ventures Private Limited**, an independent third-party reseller in India, not our official BOYA store. The previous repair service was managed locally by this reseller. Due to logistics and customs limitations in India, cross-border after-sales support and product returns are extremely challenging for our brand team. While we are unable to directly handle local on-site repairs, you may reach out to our official support email [email protected] with your purchase documents, and we can offer guidance where possible. Best regards, BOYA Support Team

Response from BoyamicSep 3, 2026

Hi there, We are sorry to hear that your experience has left you disappointed. We have sent you a replacement parcel to your updated address, which you provided on 8 September. The package was delivered on 15 September. Unfortunately, we have not received any further reply from you since the delivery. We would welcome the chance to resolve any outstanding concerns you may have. Please get back in touch with our support team so we can assist you further. Best regards, BOYA Support Team

Response from BoyamicAug 6, 2026

We truly understand how frustrating it is when your BOYA Magic 5 does not work as expected, especially after waiting several days without getting a reply via Facebook Messenger. We sincerely apologise for the delayed response on that channel, this is not the service level we aim to deliver. Our official dedicated support email is service@boya‑mic.com, where our team prioritises incoming messages and will reply to you promptly. We have previously sent you emails with correct setup instructions to troubleshoot the connectivity issue, yet we have not heard back from you. Kindly check your email inbox (including spam folder) for our message. Please follow the tutorial steps to test your microphone. If the unit still fails to work properly after testing, write back to us through the official support email. We will fully investigate your case and resolve your after‑sales request without any excuse, including your refund request. We hope we get the chance to make this right for you. Best regards, BOYA Support Team

Response from BoyamicJun 10, 2026

Hi there, Thank you for taking the time to share your full‑and‑honest experience, including your update to this review. We sincerely apologise that our repeated follow‑up emails caused you additional frustration. It was never our intention to harass you. Our outreach was meant to double‑check whether your issue had been fully resolved after the refund, as verifying product faults and closing out customer cases is part of our standard work process. We completely respect your decision to keep this review published, and we will not reach out to you again regarding removing or editing your feedback. We fully understand that receiving a refund does not undo the lengthy, tedious back‑and‑forth you went through. We take your feedback very seriously and will keep refining our support and refund workflows to prevent similar frustrating delays for future customers. Once again, we are truly sorry for the poor experience this has brought you. Best regards, BOYA Support Team

Response from BoyamicJun 10, 2026

Dear Customer,We have completed the verification for your case regarding order BOYA18932. The non‑delivery was caused by UPS delivering the parcel to an incorrect address. We have processed a full refund for you, and the refund proof has been sent to your email inbox. Please kindly check your mailbox. We have not yet received your confirmation reply. Should you have any further questions, please reach out to our official support email service@boya‑mic.com. We will respond to you as soon as possible. Best regards, BOYA Support Team

Response from BoyamicJun 10, 2026

We are sorry to hear about your unpleasant shopping experience. We never ignore any messages from our customers. Due to the time difference between our headquarters and your region, replies may fall within our business hours. Our support team always aims to respond to emails as promptly as possible during working days. According to our records, your case has already been fully resolved. We have communicated with you and completed your after‑sales arrangement. Should you still have any concerns, please feel free to contact us via our official email service@boya‑mic.com. Best regards, BOYA Support Team

Response from BoyamicJun 10, 2026

Dear customer, we deeply apologize for the trouble caused to you. We will strengthen the training and management of our customer service team. Once again, we express our sincere apologies. If convenient, could you please provide your order number and the platform where you made your purchase? We will arrange a product replacement or a full refund for you. I've just sent an information request via Trustpilot. Please accept it, and we'll receive your order details to help you with the next steps. We apologize once again.

Response from BoyamicJun 10, 2026

Dear customer, we sincerely apologize for such a frustrating experience. We offer our heartfelt apologies. If possible, please provide your purchase order number and the platform where you made the purchase. We will arrange a free replacement or full refund for you as a priority. Once again, we are deeply sorry and thank you for your feedback. I've just sent an information request via Trustpilot. Please accept it, and we'll receive your order details to help you with the next steps.