BoxNCase Reviews | Read Customer Reviews of boxncase.com

BoxNCase Reviews | Read Customer Reviews of boxncase.com

BoxNCase reviews

Showing 24 reviews with 1 star · Clear filters

Meghan
Jan 10, 2024
Don’t do it they are awful!!
Don’t do it they are awful!!
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John S.
Jan 5, 2024
Order status
Ordered a product on 11/30/23 and as of 1/5/24 still have no received the item. I've emailed several times with no response and when you call, the phone is not answered nor can you leave a message. I waited on a chat line yesterday for 30 minutes and was disconnected. Was able to send an email and got an automated response they'd be in touch shortly; 24 hrs later no response. Better Business Bureau and the NYS AG is next step I guess.
Response from BoxNCaseJan 9, 2024
Hi John, Your order was already refunded in full, please check with your credit card. You ordered a special order product, and you were advised of delayed delivery while placing your order. We apologize, we weren’t able to ship your item due to manufacturer delays.
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Joe Z.
Dec 21, 2023
Order a case of cookies on November…
Order a case of cookies on November 28th. It is 4 weeks later and cookies have not been shipped. I have sent numerous emails with no response. I have been sending emails daily for a week and now hourly. No response! Order 7215 Joseph Zakorchemny Just heard from them and told me that my aforder was canceled since they did not have enough to fulfill the order. 4 weeks after I ordered the cookies. Wonderful customer service?????? I find ur response amusing. U reserve the right to take my money and not provide answers or customer service. It was immediately after I posted on Trustpilot did u advise me u did not have item in stock and was returning my money. I did send many unanswered emails. If u consider my actions r extortion shame on u. All I wanted was customer service!!!
Response from BoxNCaseJan 9, 2024
Your order was fully refunded, we reserve the right to refuse the service at any time. We don't give free products or priority service as a feedback extortion.
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Tess
Dec 12, 2023
I don’t understand how this company is…
I don’t understand how this company is in business. I’m convinced it’s not legitimate. I placed an order over three weeks and when I emailed for an update I got a vague response on ship and delivery dates. When I tried to call numerous times no one answers and there is no voicemail to leave a message. I finally threatened to contact the better business bureau and got a cancel confirmation that they didn’t have enough stock. Not sure why that wasn’t communicated sooner. Save yourself the frustration DO NOT ORDER FROM HERE.
Response from BoxNCaseJan 9, 2024
Your order was fully refunded, we reserve the right to refuse the service at any time. We don't give free products or priority service as a feedback extortion.
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Not Happy C.
Dec 5, 2023
Company is unresponsive and I never received my order
I ordered some personal care items on November 11, 2023 (Order #6740). The money was debited from my account and to date I have not received my items. I’ve sent numerous emails (support@boxncase, orders@boxncase, and even I sent one to the sales@boxncase) thinking someone would respond, but I was wrong. I have not received a reply email from this company. No tracking number, no reply, nothing! Since the company is responding on this platform, either refund my money or send me the items! I will never use this company again. *The company responded AFTER I emailed Trustpilot* Thank you for this platform, Trustpilot!
Response from BoxNCaseDec 6, 2023
We agree to have failed to ship your order immediately and we apologize for the same. Unfortunately your product is in short supply from manufacturer and we are getting delayed shipments every week. We did offer you a immediate refund but you chose to keep it on backorder. Please note we use a third party Ticketing Software to ensure every customer is responded to in a timely manner. Please check your emails including your spam folder as we have answered. We have now refunded your full amount and we thank you for your business. Furthermore we have marked your account for cancellation and won’t be processing any future orders from you as we disagree with your false claim that we did not answer your numerous emails. We wish you all the best and happy holidays.
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Scarlett
Nov 28, 2023
Placed an online order 9/27
Placed an online order 9/27. Have been told on several occassions that my order is shipping. This order is needed by 11/30. Money was taken out of my account. No updates on order, no shipping date or tracking number provided to this day. Multiple calls over days and times never answered and voice mail messages left never returned. Don't order from these people, they are scammers!
Response from BoxNCaseNov 29, 2023
Hi Scarlett, Your UPS tracking is 1ZB8G6910308454715 please use this tracking to check that the item is already shipped and being delivered 11/30 as per your request. Kindly note you placed a special order of a Holiday item and you were advised of delivery after thanksgiving. With 20 years in business and impeccable customer service we have served millions of businesses. Please feel free to call us if you need any assistance. Thanks Lucy
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David I.
Nov 28, 2023
I ordered Christmas cookies on…
I ordered Christmas cookies on September 9th. I wanted them early so I could bring them to relatives on Thanksgiving. After about 6 weeks I inquired on their status. I was told they would ship the 1st week in November. When they didn't arrive by the 15th I sent an email asking where they were. I did not receive a reply. I have not received a reply on 2 subsequent emails. I will never use thus company again.
Response from BoxNCaseNov 29, 2023
Hi David, You had placed an special order for a holiday item, informed in advance that it would be dispatched after Thanksgiving, But we have now processed a full refund for your order. Please note that our Christmas Cookies, like all holiday items, are produced and distributed in line with their respective holidays. For example, Easter items are shipped before Easter, not Valentine's Day.
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Carl S.
Oct 24, 2023
Took money, no product received!
Placed an online order. Money was taken out of my account. No updates on order, no shipping date or tracking number provided. Multiple calls over days and times never answered and voice mail messages left never returned. Don't order from these people, they are scammers!
Response from BoxNCaseOct 25, 2023
Your UPS tracking number is 1ZB8G6910339184422. https://www.ups.com/track?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1ZB8G6910339184422/trackdetails For your convenience, you can track the status of your order using the following link: https://boxncase.com/27969912877/orders/6e2f1ef7174a5b3ae792a6a23641ce78 Hi Carl, We appreciate your order of our specialty item. We understand that these unique products often take longer to ship due to their special shipping needs. Our team made every effort to expedite your order. Alex, our dedicated sales representative, personally managed your order and had direct interactions with you several times. All of our calls are monitored and recorded. At BoxNCase, we prioritize quality and craftsmanship. While some may seek faster delivery options, we take pride in offering a truly exceptional culinary experience, akin to gourmet restaurants known for their dedication to perfection. We believe that devoting ample time to each order is crucial in preserving the authentic essence of fine dining. We apologize if this is how you felt, but we do not take defamatory remarks lightly. Our sales representatives are passionate about their work and often go above and beyond to ensure that limited availability, high-demand specialty items reach our valued customers. Alex personally vouched for your order and handled it every step of the way. We're committed to providing outstanding service and unique products, and we hope you'll enjoy the culinary journey that awaits you. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing BoxNCase. Best regards, Jennifer BoxNCase Team
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