Lise M.
I usually love Boxaid but not so much anymore . . .
I usually love Boxaid, but the last gal was so unwilling to try to help and went out of her way to try to push me off to someone else. I had actually followed the instructions from a previous helper and called back to continue, but the new girl was supper uninterested. I'll try a different company. Dissapointed . . .
Response from BoxaidFeb 5, 2019
Thank you for the feedback Lise. We listened to the call and reviewed our findings with the employee you spoke to. She did indeed make multiple recommendations to use a service that was more focused on hardware because you potentially had a failing network card. She did this because we rely on a solid Internet connection to connect to your computer to fix it in the first place. She was courteous and polite the entire 9 minutes on the phone with you and she did not charge you anything for the recommendations. Either way, we strongly believe the customer comes first at Boxaid and she should have escalated to a manager when you asked for another technician. We strive hard to make sure our customers are happy and we have created an improvement process to make sure cases like this get escalated quickly to a manager in the future. We apologize for the impression you walked away with and hope you will consider us in the future as you know we have a good service since you have used us in the past. -George