BoxReviews of box.com

Avoid this company. I use them for online storage and have done for years. Recently my storage capacity was almost full so I looked to increase this. At no point did they explain the fine print In some of the terms and conditions and actually misled me in order to purchase a service I never needed. So I was expecting to pay 12 pounds a month and they just took over 500 from my credit card. Despite using them for years, when I contacted them they had no interest and just told me that I couldn’t cancel the service for 12 months and I had to do it on a specific date 12 months away otherwise they would renew it again at the over inflated price. Great way to treat loyal customers

Licenses required to setup the platform were negotiated in advance, including a setup consultation fee. This cost over $13k & was payable 12 months in advance. The setup consultation was basically someone giving us a list of online tutorials to do to become an admin on the system, which is a lot of work. There was little actual support, you have to design your own file structure & migration, & it's a steep learning curve (the platform is not very intuitive). After completing the training program we discovered that it does not support a bunch of basic features we needed / outlined in our brief & were not told weren't supported including changing the file download location to a RAID (the system wants to store data on the user's system drive). After wasting over a month in training, we tried to cancel after never actually using the platform & were refused a refund. We've since submitted an ombudsman complaint.

I was unable to search and when I inquired about it, they kept asking me the same question over and over again. Finally, they closed the case unilaterally and did not respond to my inquiry again.

Terrible customer service and outdated service overall. Make sure you cancel their trial subscription or they will keep charging you for it and they will refuse to refund you. The sales people aren't knowledgeable.

Box is a constant headache. They limit your account and are very non-transparent about your usage. Additionally when you install their desktop application they force a shortcut to be on your desktop. Very not user-friendly compared to other services like Dropbox or google. It’s pretty much a constant aggravation with this service.

Whatever you do...Do NOT choose BOX to use as your cloud storage. They have all kinds of ways to automatically debit your account. Share a file? You get charged for an entire year for that person you shared the file with. Add 1 person to your enterprise account? You get automatically charged for 8 "seats." Have a problem because you are being invoiced hundreds of dollars a couple of times a MONTH for an entire year and you call billing? There is no way to speak to anyone in BIlling You have to email through zendesk and they write in a circular logic that make no sense. Even within minutes of the erroneous transaction, if you want to delete "Users" or "SeATS" you cannot for A YEAR. this company was recommended to us by our IT company, who probably get a commission as they DO give their sales people commission. If your IT company recommends them, get rid of them as well. I really believe this company is a FRAUD.

Bad tooling. Compared to Google Work, ages behind and not up to par. Honestly, I hate working with this tool, but forced to by my employer.

I was tricked into signing up for a yearly subscription instead of a monthly. Tried to change it back with customer service 3 times, but they kept insisting I could only change it after the year was over and referred to their terms and conditions. You can scale up to additional users without any issues, but it is impossible to scale down the number of users again. You have to click through 4-5 screens to cancel your account. It seems very manipulative and greedy.