BoxReviews of box.com

I registered today. I chose a plan based on monthly payments. I pressed the $24 per month button, the site crashed and the payment came immediately for $900 which I did not confirm. I did not even see this amount when paying, it was $24. Site with glitches. I called tech support and asked to cancel the payment. To which they was told that they would cancel. In the evening I received a letter that they cannot cancel the payment, and they will calculate this amount annually!!!! That is, you refuse the service that you do not want to use, which I said in box support, and that the payment was erroneous. For which they not only did not return the money to me, they also said that they would calculate it annually !!!! I will never deal with this disgusting service again.

Another completely terrible experience with Box is unfolding today. We are a 15 user customer and are locked out. Sales team do not give a monkey's, billing and support team do not take phone calls from PAYING customers. I am surprised that these guys are still in business - their systems are setup with the sole purpose of annoying their customer base

Absolute rubbish and a scammer. I have Ben trying to cancel now for 13 months and even after getting confirmation from billing my account has been cancelled , I find they have been billing me. Stay far far away.

Savvy cancellation policy. They refused my refund and cancelling account during the 14 days of trial. even if you clicked the cancel account button twice. and got a "we're sorry to see you go" and the manager (sales team) will contact you(which is in spam) they said without their permission they cannot delete the account. I checked their policy there is no next process to check with the sales team to say confrim my cancellation. But this time with me. they did. Which is total fraud act.

Auto-renewal without any notice and will not refund. Such a scam

scam company they said I would have a free trial, charged me a full year $595.35, then refused to give me a refund. Stay AWAY.

Too bad I had to give it one star in order to lodge a complaint. They suck big time. I missed a auto renewal notice for this product because I don’t use it. I had to subscribe once to download a file someone sent me. So I used it once and it cost me $400. Customer service did nothing but refer me to the small print. The product sucks and isn’t worth the money.

Horrible product policy. They make you sign up for a minumum of 3 accounts and do not make it clear that the number you pay at the end is 3x what they show on the website. And customer service will only hife behind T&Cs. I never had the urgency to write a review for any product in my life until this.