BoxReviews of box.com

We have been Box.com customers for many years. The experience has always been first class. Unfortunately we missed an email reminding us of our annual renewal and didn't cancel some seats before renewal date. We notified Box after the annual charge had been taken and our issue was dealt with by Ronmary Saniel. The service we received from Ronmary was excellent, they were professional and courteous. They swiftly raised the matter with the subscriptions team and our issue was resolved. We remain very pleased with the whole Box.com experience.

At renewal, we sought to reduce the number of users by 3. We got the run around on how to do that. As a result we provided notice of the reduction 29 days before renewal. The "Customer Success" agent refused to accommodate, even though the 30 day notice would have required notice on New Year's Day. Well, we just provided 330 day notice of termination. No way to treat a longstanding customer. Run away. There are many other options.

I signed up for a 1 year agreement that included secure file transfer and esignature. I could never get the esignature to work and the customer support couldn't help me. I informed them that I wouldn't be continuing after my subscription ended and they autorenewed me anyway and now are telling me they won't refund me the money. They truly don't care about their customers. I would stay clear of Box.

50GB allowance, only synching 17GB between machines but whole allowance is gone. My main machine stopped synching due to excess usage, but no notification sent, so basically the automated backup on which I thought was being done automatically in the background never happened. I am now in the process to move to move my content to Onedrive. Service was free but failed to deliver expectations.

RUN AWAY ! Yes YOU, stop considering Box, RUN AWAY ! Why: "Unlimited storage" is a lie, the limit is 1Tb. The information is not available anywhere and Box doesn't warn you that you're soon reaching the limit. When you reached 10Tb you can't upload, and if you delete old files to make room it doesn't reduce your used storage, you have to beg on the forum or by email to have your used storage recalculated. Adding new users is super easy and they actually trick you with the UI to take more than you need. Reducing the amount of your user has to be done by email and it takes months during which you continue paying. Technical support doesn't exist. If in doubt of this statement please visit the forum where this fact can be witnessed. Emailing or calling is not better. After all this I finally decided to undertake the painfull process of moving all our company data to another cloud provider. It's going to take us ages and we will loose money, I wish I made the right choice from the start. Don't be like me don't be silly, get Dropbox or anything else.

Worst ever experience, confirmed iphone 15 order and details were over checked again but after 7 days when I was expecting delivery says apologies, unfortunately they don't have stock, incompetent and irresponsible company, no one is even ready to contact me.

They are THIEVES! Be very careful! I don't have an account with them and they charged me $188.80 and refuse to reverse the payment claiming I have an account with them which I NEVER SIGNED UP to. I reached out on the very same day and this lady Izzette refuses to do anything! I am going to escalate this so they learn a lesson! STAY AWAY!!!!! They are THIEVES!!!

total scam! even with no upload traffic and just some data being deleted accounts get limited and finally locked. - most likely short after the monthly payment has been processed. support or billing department doesn't reply for over 48 hours where business customers are left with no access to use or backup their stored data! stay far away from this company and their services for your enterprise businesses. maybe for donors interesting to just send money on a monthly basis for nothing in return.